Resolution
Cisco IP SoftPhone integrates with the directory service that is installed on the Cisco CallManager. Additionally, the Cisco IP SoftPhone provides a personal directory for you to store directory entries that are not available in the corporate or public directories. It also integrates with other private directories like those implemented by various e-mail clients.
Perform these three tasks to verify whether directory services are operative with IP SoftPhone:
- Determine whether directory services are working.
- Verify client services.
- Determine whether the directory server is working.
For more detailed information, refer to Verifying Cisco IP SoftPhone Directory Services.
Problem Type
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
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Call Control
CallManager
CallManager Features
Directory
How to ...
How to ... IP phone software
End Where Problem is Heard or Device Type Involved
IP phone
CallManager Versions
CallManager 3.x
CallManager 4.x
CallManager IP Phone Services
IP phone services
IP Phone Software
Cisco softphone
