In CRS 3.5, after the user adds supervisors in Cisco CallManager Administration and configures them as ICD resources in CRA Administration, the supervisors do not appear in the Cisco Desktop Administrator

[TCC_2]

Core Issue

The users have not been added as supervisors in the Cisco Desktop Administrator.

Resolution

Make sure that the Cisco Desktop Administrator has been updated to reflect the changes made in CRA Administration.

To force an update, complete these steps:

1. From the Cisco Desktop Administrator, choose Locations > Setup.       
2. Click Synchronize Directory Services.       
3. Choose Personnel Configuration > Supervisors.      
4. Click Add, and choose the desired user ID from the list that appears.

For more details about resolving Cisco Customer Response Applications (CRA)/Customer Response Solutions (CRS) issues, refer to these documents:

• Diagnosing and Correcting Cisco CRA Problems       
• Cisco IPCC Error Codes 

Frequency and Scope of Symptom

Occurs only during or after a specific event

Customer Response Solution (CRS) Version

CRS 3.5