inactivity timer

[cdnadmin]

This document was generated from CDN thread

Created by: Arvand Owji on 12-07-2012 02:20:24 PM
Hi,
I have a scenario that might be cuased by some sort of GW inactivity timer. Does any one know what might be happening here?
I ahve a menu with noinput timeout set to 5s with total of two max noinput. After the two noinput i play a music. I do the same for wrong input as well. If I call my app and dont press anything, after the second timeout, i dont hear the music. The call just hangs up but the logs show the music and actually some element after that have been played. But if press # (wrong input) i can hear the music and all other elements after that. To mee it seems some sort of timeout is kicking in after about 10 seconds and the rest of audio files dont play after that timer. Has anybody seen this before? Unfrotunatly i dont have access to my GW right now and cant see the config right now. Thanks.
 
 

Subject: RE: inactivity timer
Replied by: Arvand Owji on 12-07-2012 02:22:53 PM
Oh and i forgot to mention that this is CVP 8.51 and im using CVP 8.5 voicexml 2.1 with DTMF for my vxml gw.

Subject: RE: Re: New Message from Arvand Owji in Customer Voice Portal (CVP) - CVP -
Replied by: Arvand Owji on 12-07-2012 03:37:52 PM
Comprehensive and yes. Im with CVP Subdialog start/return element. Note that i have several GW and this happens on only some of them. This make more suspicious that it might be a GW issue. Have you seen this before? Any timeout somehwere that can act liek this? Thanks. 

Are you in Standalone or comprehensive?
If comprehensive, are you ending with cvp-subdialog -return element?

Sent from a tiny keyboard and screen. Please excuse typos.

-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Thu, Jul 12, 2012 13:22:53 CDT
Subject: New Message from Arvand Owji in Customer Voice Portal (CVP) - CVP - 
All Versions: RE: inactivity timer

Subject: RE: Re: New Message from Arvand Owji in Customer Voice Portal (CVP) - CVP -
Replied by: Praveen Vadlamudi on 12-07-2012 04:25:03 PM
We have had similar (if not same) problem before and increasing the following settings on the gwys fixed the problem by allowing for the caller to be silent for 30 seconds.

ip rtcp report interval 5000
and
timer receive-rtcp 6

Hope this helps.

Subject: Re: New Message from Arvand Owji in Customer Voice Portal (CVP) - CVP - All
Replied by: Janine Graves on 12-07-2012 03:35:09 PM
Are you in Standalone or comprehensive?
If comprehensive, are you ending with cvp-subdialog -return element?

Sent from a tiny keyboard and screen. Please excuse typos.

-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Thu, Jul 12, 2012 13:22:53 CDT
Subject: New Message from Arvand Owji in Customer Voice Portal (CVP) - CVP - 
All Versions: RE: inactivity timer

Subject: RE: Re: New Message from Arvand Owji in Customer Voice Portal (CVP) - CVP -
Replied by: Arvand Owji on 13-07-2012 11:15:20 AM

We have had similar (if not same) problem before and increasing the following settings on the gwys fixed the problem by allowing for the caller to be silent for 30 seconds.

ip rtcp report interval 5000
and
timer receive-rtcp 6

Hope this helps.

Thanks for the suggestion. I will give it a try. I looked at my current config and here is what i have, but i will change it to what you said and see what happens:
 

Gateway
 media-inactivity-criteria all
 timer media-inactive 5
 timer receive-rtp 1200
!
ip rtcp report interval 2000
voice rtp send-recv

 
What is surprising here is that this happens only on some of the GWs and not all of them. And they all seem to have exact same config as above.