This document was generated from CDN thread
Created by: Bruno Rosenberger on 12-02-2010 04:36:41 PM
We want to make something similar to client matter codes (CMC). But CMCs only occure to special route patterns, which have the CMC box checked. Is there a way to add some billing information to the CDR? I imagine an additional custom specific field in the CDR, that can be filled with billing information by a jtapi application. - Thanks.
Subject: RE: Is there a way to add a custom field to a CDR for billing information?
Replied by: David Staudt on 12-02-2010 04:36:41 PM
There is currently no way to do that, though it's an interesting idea. What would be the use cases?
Subject: RE: Is there a way to add a custom field to a CDR for billing information?
Replied by: Bruno Rosenberger on 12-02-2010 04:36:42 PM
One use case is:
An employee wants to make a private phone call to an expensive destination. He calls the company's switchboard. The agent initiates the call and makes a direct transfer. Before the agent does the transfer, he chooses an account number. This number refers somehow to the employee. It is maybe passed like the CMC: Appended to the directory number as digits, or as parameter in connect(), transfer(), consult() methods in (j)tapi. Later, the billing system scans the CDRs and recognizes the code in the special custom field.
