TITLE
Jabber not pulling Contact images from directory
SYMPTOMS
Cisco Jabber is not displaying any images/photos for my contacts
ENVIRONMENT
Cisco Jabber 9.0 using EDI directory integration with Contact images stored in on a webserver
CAUSES
Global Configuration file is not updated with proper settings
RESOLUTION
- Download Global Configuration file (jabber-config.xml) from the TFTP Server
- Verify the Directory settings reflect your environment, example:
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<PhotoUriSubsitutionEnabled>true</PhotoUriSubsitutionEnabled>
<PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
<PhotoUriWithToken>http://staffphoto.example.local/sAMAccountNAme.jpg</PhotoUriWithToken>
</Directory> - PhotoUriSubsitutionToken is the directory attribute to insert into the photo URI
- PhotoUriWithToken specifies the URI where the Contact images are stored
- Upload the Global Configuration file to the TFTP server
- Restart the TFTP server and verify the Directory setting
- Restart Cisco Jabber
PREVENTION
TBD
RELATED TOPICS
Admin Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html#concept_0C0D101144334F1E8B3BD339F452B509