The keyboard shortcuts that are configured for Cisco Unified CallManager Attendant Console allow you to perform call-control tasks and navigate the attendant console user interface efficiently. Use the Table below as a guide for performing call-control tasks by using keyboard shortcuts.
Desired result | System Default Shortcut |
|---|
Answer Call | Ctrl + A |
Place Call | Ctrl + D |
End Call | Ctrl + H |
Place Call on Hold | Ctrl + L |
Retrieve Call from Hold (Resume) | Ctrl + L |
Park a Call | Ctrl + P |
Revert a Parked Call | Ctrl + P |
Transfer | Ctrl + X |
Consult Transfer | Ctrl + T |
Direct Transfer | Ctrl + R |
Join Calls | Ctrl + J |
Conference Call | Ctrl + N |
Forward a Call to Voice Mail | Ctrl + O |
Using Dials Digits | Ctrl + S |
The attendant console automatically sets the default keyboard shortcutIf you want to change the system default shortcuts, enter the keyboard shortcut that you configured in the Shortcut Configured By Attendant column.
Keyboard Shortcuts for Navigation Desired Result | System Shortcut |
|---|
Move from one window to another | Ctrl + F6 |
Move to the Call Control window | Ctrl + Shift + L |
Move to the Broadcast Calls window | Ctrl + Shift + B |
Move to the Directory window | Ctrl + Shift + D |
Move to the Parked Calls window | Ctrl + Shift + P |
Move to the Speed Dials window | Ctrl + Shift + S |
Move from cell to cell in a table | Tab |
Move to the next row in a table | Down Arrow |
Move to the previous row in a table | Up Arrow |
Move to areas of a window, including the scroll bars (if any) Note At times, pressing Ctrl + Tab performs the same function as pressing Tab. After you navigate to the scrollbar in the Dial Pad window, you must press Tab to navigate to the Enter Number field. | Ctrl + Tab |
Scroll down Before you scroll down in the window, make sure that you put the focus on the scroll bar. Press Ctrl + Tab until you navigate to the scroll bar. | Down Arrow |
Scroll up Note Before you scroll up in the window, make sure that you put the focus on the scroll bar. Press Ctrl + Tab until you navigate to the scroll bar. | Up Arrow |
Move to the next tab Note Before you move to the next tab in the window, make sure that you put the focus on a tab. Press Ctrl + Tab until you navigate to the tabs. | Right Arrow |
Move to the previous tab Note Before you move to the previous tab in the window, make sure that you put the focus on a tab. Press Ctrl + Tab until you navigate to the tabs. | Left Arrow |
Moves to components of a given window. You may need to press Ctrl + Tab to navigate to different components within a window. | Tab |
Activates buttons | Space bar |
Move to the Department combo box in the Dial Pad | Alt + C |
Move to the Directory table in the Dial Pad | Alt + T |
Move to the First Name field in the Dial Pad | Alt + F |
Move to the Last Name field in the Dial Pad | Alt + L |
Move to the Number field in the Dial Pad | Alt + N |
