Research conducted by IDG Research and eLoyalty, a TeleTech company, confirms that customers' expectations are on the rise. But, research also shows that organizations aren't keeping up. Why aren't they?
In the webinar, Making It Easy: The Role Technology Plays in Enabling a Better Customer Experience, Debra Bulkeley, along with experts Ryan Swanger from eLoyalty and John Hernandez from Cisco, will share key research insights and real-world examples of how the smart use of innovative technology is improving the customer experience.
Speakers: Debra Bulkeley, senior managing editor of CIO's Custom Solutions Group; Ryan Swanger, senior vice president of eLoyalty, a TeleTech Company, and John Hernandez, Vice President of Customer Collaboration, Cisco