MsgWaitForMultipleObjectsEx returned 102 while waiting for mutex

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Created by: Fabien LECLER on 08-11-2013 05:30:46 AM
Hello,

We developped a VB.Net CTI bar with CTIOS 8.5

Sometimes, the agent log in and log out in loop.
In the log I can see the following message :

MsgWaitForMultipleObjectsEx returned 102 while waiting for mutex

But I don't understand what it means

I have put an a log extract in attachment.

Would someone explain to me what could be the problem ?

Thank you for your help.

Subject: RE: New Message from Fabien LECLER in Computer Telephony Integration Object
Replied by: David Lender on 08-11-2013 08:36:44 AM
Try setting the agent mode for the session and do not login the agent until you see the onSetAgentModeEvent.

See the ctiosphone sample in the Win32 samples directory of the CTIOS Toolkit.

Subject: RE: New Message from Fabien LECLER in Computer Telephony Integration Object
Replied by: Fabien LECLER on 13-11-2013 02:48:06 AM
Hi David,

Thank you for your message.

I have developped my CTI client from the sample "CTI Toolkit AgentDesktop" in the directory of the CTIOS Toolkit.

When client start i get the login and password for the current user.
ActiveX  starts session automatically.
When i see the "Session_OnConnection" event for the first time, i get the current session with the "session resolver" object:

1        m_SessionResolver = New Cisco.CTIOSSESSIONRESOLVERLib.SessionResolver
2        m_Session = m_SessionResolver.GetSession("")

And I set CTI server properties (host and port) :

1Dim arguments As New Arguments
2Call arguments.SetValue("CtiOsA", "CTI_HostA")
3Call arguments.SetValue("PortA", 42028)
4Call arguments.SetValue("CtiOsB", "CTI_HostB")
5Call arguments.SetValue("PortB", 42028)
6AConnect = m_Session.Connect(arguments)

When i see the "Session_OnConnection" event for the second time, I set the agent mode for the session:

 1Dim retval As Boolean
 2Dim m_Agent As Agent
 3
 4m_Agent = New Agent
 5' intialize the agent object using SetValue
 6m_Agent.SetValue("AgentID", m_AgentID)
 7m_Agent.SetValue("AgentName", m_AgentID)
 8m_Agent.SetValue("AgentPassword", m_AgentPwd)
 9m_Agent.SetValue("AgentInstrument", InstrumentID)
10m_Agent.SetValue("PeripheralID", PeripheralID)
11m_Agent.SetValue("AutoLogin", "1")
12
13retval = m_Session.SetAgent(m_Agent)

Finally, when I see the "OnSetAgentModeEvent" event, I login if my Agent is in an unknown state:

 1bRetVal = m_Args.SetValue("Agentid", m_AgentID)
 2bRetVal = m_Args.SetValue("AgentPassword", m_AgentPwd)
 3bRetVal = m_Args.SetValue("AgentInstrument", InstrumentID)
 4bRetVal = m_Args.SetValue("PeripheralID", PeripheralID)
 5
 6Dim m_Agent As Agent
 7' send login request
 8m_Agent = m_Session.GetCurrentAgent()
 9
10Dim iAgentState As Integer = m_Agent.GetAgentState()
11
12If (iAgentState = 9) Then
13    nRetVal = m_Agent.Login(m_Args)
14    m_Agent.EnableAgentStatistics(New Arguments())
15End If

Is it the good way ? (I think I already set agent mode for session and I wait for onSetAgentModeEvent befor login).
Thanks for help !

Subject: RE: New Message from Fabien LECLER in Computer Telephony Integration Object
Replied by: David Lender on 13-11-2013 08:18:44 AM
The log snippet you posted earlier showed a Login *before* the setagentmode event

11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  []::Login()
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  [] EnableSkillGroupStatistics:  No ConnectionProfile Main Contact Center in session properties
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  []::SetAgentState()
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  []::MakeRequest( eSetAgentStateRequest )
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  []::MakeRequest: (PrphID:5000 AGState:eLogin AGExtnull) AGID:760302 AGInstr:61886 AGPwd:zaiogc UniqObjIDnull) ClntAGTempID:agent.1383721305 ClassId:1)
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  CCtiOsSession::MakeRequest(eSetAgentStateRequest)
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  CCtiOsSession::MakeRequest: (PrphID:5000 AGState:eLogin AGExtnull) AGID:760302 AGInstr:61886 AGPwd:zaiogc UniqObjIDnull) ClntAGTempID:agent.1383721305 ClassId:1)
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  CService(0E1B13F4)::SendMessage, Link not established, cannot send message.
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  [] EnableSkillGroupStatistics:  No ConnectionProfile Main Contact Center in session properties
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  []::MakeRequest( eEnableAgentStatisticsRequest )
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  []::MakeRequest: (UniqObjIDnull) ClassId:1)
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  CCtiOsSession::MakeRequest(eEnableAgentStatisticsRequest)
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  CCtiOsSession::MakeRequest: (UniqObjIDnull) ClassId:1)
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  CService(0E1B13F4)::SendMessage, Link not established, cannot send message.
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  []::GetAgentState()
11/06/13 08:39:57.379  5208  iexplore  Thd(5356)  m_Agent_OnSetAgentModeEvent : m_Agent récupéré à partir de la session dans l'état 0

Subject: RE: New Message from Fabien LECLER in Computer Telephony Integration Object
Replied by: Fabien LECLER on 21-11-2013 03:05:08 AM
Hi David,
Sorry it's just an extract of the log to show the context of error.
It's not the begining of the loop.

Fabien