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on 01-24-2014 01:34 AM
This document was generated from CDN thread
Created by: Vinay Kariyappa on 17-03-2010 10:08:05 AM
Hi.
I was wondering how can i set the ivr to handle mutiple languages
I am trying to create a application which will have english , hindi and other regional language as options
Should i write a custom code or can i handle this via options in call studio
Please suggest
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 17-03-2010 01:35:05 PM
Are you trying to speak multiple languages using pre-recorded audio? If
so, you can change your Default Audio Path using the Application
Modifier element. Then have the same audio file names but just record
them in different languages.
The Say it Smarts might pose a problem if you speak numbers, currency,
according to different rules than we do in English. For example
2009/01/31 in US English is spoken as 'january.wav' '1st.wav' '2000.wav'
'9.wav' but in Britain they'd prefer to hear it as '1st' 'january'
'2000' '9' - so they'd have to write their own say it smart to convert
the data 2009/01/31 into audio file names that work with their language.
Same for Hindi I'd assume.
There's an option in the 'audio' tab of each element - at the bottom of
the white-box that contains the AudioGroups, you'll see it says 'Default
Language'. You can right-click on the 'Default Language' tab and add
another box for other languages. For example, es-US (US Spanish). In
here I can put my audio items that I want spoke if the App Modifier
element has change the Language to 'es-US'. It allows for different
audio items for different languages.
If you're using TTS or ASR there are also modifications that you can
make. For ASR, you can look in the Element Specifications ref manual to
see how to specify different languages for ASR in the Form element.
Janine
www.TrainingTheExperts.com
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi.
> Â
> I was wondering how can i set the ivr to handle mutiple languages
> Â
> I am trying to create a application which will have english , hindi
> and other regional language as options
> Â
> Should i write a custom code or can i handle this via options in call
> studio
> Â
> Please suggest
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2046288>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 17-03-2010 03:10:50 PM
Thanks Janine ..Will test and update the result on the forum shortly
Thanks for alot of support ;)
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 19-03-2010 03:31:27 PM
I was actually trying to change the path from its default value like /cvp/audio/error.wav to /cvp/prompt/eng/hello.wav. I am sure that the call is going thorugh the application modifier node but how will i come to know that the path is changed and since we do not get any sound while denugging it becomes impossible to test that the default audio path is getting changed.
Moreover i guess we have to change the relative path like /cvp/appname/audio/abcd.wav in the runtime not the absolute path (C:\cisco\callstudio\..wav).
pleas suggest as i am unable to test it in the debugging env. i also doubt that will it actually run in the debug environment or not...
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:32:40 PM
that looks correct.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi
> Â
> I have attached the screenshot , please guide me its right or not
> Â
> * 2 lang options
> *setting separte path for each langugae using application modifer
> *calling only label of the file
> Â
> thanks
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063350>
>
> or simply reply to this email.
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:33:40 PM
If you use the Debugger to test, you'll see the URL that VxmlServer
creates for each audio file, it will include the Audio Path when it
shows up - so you'll see if it looks correct to you.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi
> Â
> I have attached the screenshot , please guide me its right or not
> Â
> * 2 lang options
> *setting separte path for each langugae using application modifer
> *calling only label of the file
> Â
> thanks
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063350>
>
> or simply reply to this email.
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:51:40 PM
No, you won't hear the prompt when using the Debugger, but you can see
the full URI that is being used to invoke the audio file (so you can see
if it's changed the path correctly). I guess you could copy/paste the
URI into a web-browser to hear the prompt though!
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Can we hear the prompts during debug ?
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063370>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:25:17 PM
Hi
I have attached the screenshot , please guide me its right or not
* 2 lang options
*setting separte path for each langugae using application modifer
*calling only label of the file
thanks
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:42:59 PM
Cool it works thanks
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:48:04 PM
Can we hear the prompts during debug ?
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:51:41 PM
No, you won't hear the prompt when using the Debugger, but you can see
the full URI that is being used to invoke the audio file (so you can see
if it's changed the path correctly). I guess you could copy/paste the
URI into a web-browser to hear the prompt though!
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Can we hear the prompts during debug ?
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063370>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:57:15 PM
Hi
Do we have guide to create a custom numset , planning to create the numset for All Indian Language
Thanks
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 06:01:40 PM
Studio uses Say it Smart for rendering data into a list of audio files
to be spoken as digits, number, etc.
Look at the SayItSmart Specifications reference manual. You will find
the names of the audio files needed for each SayItSmart listed at the
end of that SayItSmart.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi
> Â
> Do we have guide to create a custom numset , planning to create the
> numset for All Indian Language
> Â
> Thanks
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063386>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 06:05:00 PM
Thanks alot
Created by: Vinay Kariyappa on 17-03-2010 10:08:05 AM
Hi.
I was wondering how can i set the ivr to handle mutiple languages
I am trying to create a application which will have english , hindi and other regional language as options
Should i write a custom code or can i handle this via options in call studio
Please suggest
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 17-03-2010 01:35:05 PM
Are you trying to speak multiple languages using pre-recorded audio? If
so, you can change your Default Audio Path using the Application
Modifier element. Then have the same audio file names but just record
them in different languages.
The Say it Smarts might pose a problem if you speak numbers, currency,
according to different rules than we do in English. For example
2009/01/31 in US English is spoken as 'january.wav' '1st.wav' '2000.wav'
'9.wav' but in Britain they'd prefer to hear it as '1st' 'january'
'2000' '9' - so they'd have to write their own say it smart to convert
the data 2009/01/31 into audio file names that work with their language.
Same for Hindi I'd assume.
There's an option in the 'audio' tab of each element - at the bottom of
the white-box that contains the AudioGroups, you'll see it says 'Default
Language'. You can right-click on the 'Default Language' tab and add
another box for other languages. For example, es-US (US Spanish). In
here I can put my audio items that I want spoke if the App Modifier
element has change the Language to 'es-US'. It allows for different
audio items for different languages.
If you're using TTS or ASR there are also modifications that you can
make. For ASR, you can look in the Element Specifications ref manual to
see how to specify different languages for ASR in the Form element.
Janine
www.TrainingTheExperts.com
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi.
> Â
> I was wondering how can i set the ivr to handle mutiple languages
> Â
> I am trying to create a application which will have english , hindi
> and other regional language as options
> Â
> Should i write a custom code or can i handle this via options in call
> studio
> Â
> Please suggest
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2046288>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 17-03-2010 03:10:50 PM
Thanks Janine ..Will test and update the result on the forum shortly
Thanks for alot of support ;)
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 19-03-2010 03:31:27 PM
I was actually trying to change the path from its default value like /cvp/audio/error.wav to /cvp/prompt/eng/hello.wav. I am sure that the call is going thorugh the application modifier node but how will i come to know that the path is changed and since we do not get any sound while denugging it becomes impossible to test that the default audio path is getting changed.
Moreover i guess we have to change the relative path like /cvp/appname/audio/abcd.wav in the runtime not the absolute path (C:\cisco\callstudio\..wav).
pleas suggest as i am unable to test it in the debugging env. i also doubt that will it actually run in the debug environment or not...
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:32:40 PM
that looks correct.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi
> Â
> I have attached the screenshot , please guide me its right or not
> Â
> * 2 lang options
> *setting separte path for each langugae using application modifer
> *calling only label of the file
> Â
> thanks
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063350>
>
> or simply reply to this email.
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:33:40 PM
If you use the Debugger to test, you'll see the URL that VxmlServer
creates for each audio file, it will include the Audio Path when it
shows up - so you'll see if it looks correct to you.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi
> Â
> I have attached the screenshot , please guide me its right or not
> Â
> * 2 lang options
> *setting separte path for each langugae using application modifer
> *calling only label of the file
> Â
> thanks
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063350>
>
> or simply reply to this email.
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:51:40 PM
No, you won't hear the prompt when using the Debugger, but you can see
the full URI that is being used to invoke the audio file (so you can see
if it's changed the path correctly). I guess you could copy/paste the
URI into a web-browser to hear the prompt though!
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Can we hear the prompts during debug ?
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063370>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:25:17 PM
Hi
I have attached the screenshot , please guide me its right or not
* 2 lang options
*setting separte path for each langugae using application modifer
*calling only label of the file
thanks
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:42:59 PM
Cool it works thanks
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:48:04 PM
Can we hear the prompts during debug ?
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 05:51:41 PM
No, you won't hear the prompt when using the Debugger, but you can see
the full URI that is being used to invoke the audio file (so you can see
if it's changed the path correctly). I guess you could copy/paste the
URI into a web-browser to hear the prompt though!
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Can we hear the prompts during debug ?
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063370>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 05:57:15 PM
Hi
Do we have guide to create a custom numset , planning to create the numset for All Indian Language
Thanks
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 23-03-2010 06:01:40 PM
Studio uses Say it Smart for rendering data into a list of audio files
to be spoken as digits, number, etc.
Look at the SayItSmart Specifications reference manual. You will find
the names of the audio files needed for each SayItSmart listed at the
end of that SayItSmart.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi
> Â
> Do we have guide to create a custom numset , planning to create the
> numset for All Indian Language
> Â
> Thanks
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2063386>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 23-03-2010 06:05:00 PM
Thanks alot
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