Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- Technology and Support
- DevNet
- DevNet Collaboration
- Collaboration Knowledge Base
- Playing audio files using "media" in URL
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
905
Views
0
Helpful
0
Comments
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
on 01-24-2014 01:32 AM
This document was generated from CDN thread
Created by: Eric Tanney on 08-03-2010 02:51:23 PM
I just transitioned into a new company and am trying to figure out how they configured their environment. All ICM audio files are qualified with "media" in the "media_server" ECC variable. After looking at CVP, it is using "media" in the URL as well. Ex: http://media/en-us/app/Faxbackinvalid1.wav and "use default audio path" box is not checked. From my experience, you have to qualify with DNS host name or IP.
The environment is configured with 4 media servers and only 2 are resident in OAMP; however, they all have unique media files which play in seperate applications. My only guess is that "media" is being set in the Voice Gateway, I just can't find where.
There are 4 different instances configued in ICM. Does anyone know how this may be working?
Thanks!
-Eric
Subject: RE: Playing audio files using "media" in URL
Replied by: Bill Webb on 08-03-2010 04:36:46 PM
Hi Eric -
I would say that it most definitely is being handled at the gateway level. If there are not any static "ip host" entries in the gateway configs, I'd just try a ping of "media" to see if it is in DNS (assuming that the gateways are DNS enabled).
It must be one of the two methods - we do something similar, though we've modified our process a bit lately.
Are the Studio apps using the same base URL of http://media/, or is that being passed in one of the ToExtVXML ECC variable array elements?
Good luck!
- Bill
Subject: RE: Playing audio files using "media" in URL
Replied by: Eric Tanney on 08-03-2010 04:58:01 PM
Microapp.media server ECC variable is being set the "X.X.X.X/CVP" but it is not being sent through the VXML array.
In other ICM scripts, that variable is just being set to "media" and I have no idea where the value is coming from. Prior to posting this, I tried to ping "media" with no success.
Subject: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - General D
Replied by: Janine Graves on 08-03-2010 05:21:58 PM
my guess is that 'media' is part of the directory structure on your
media server. Certainly en-us/app/ are subdirectories on the media server.
So, I'd start there.
Are you using Studio/Vxml Server to run the applications and point to
audio files? If so, it has to create its own media server entry. You say
that the 'use default audio path' box is not checked. So, what is one of
the URI's it's trying to play? Is it a full URL or a partial or just an
audio file?
Cisco Developer Community Forums wrote:
> Eric Tanney has created a new message in the forum "General Discussion
> - All Versions":
>
> --------------------------------------------------------------
> I just transitioned into a new company and am trying to figure out how
> they configured their environment. All ICM audio files are qualified
> with "media" in the "media_server" ECC variable. After looking at CVP,
> it is using "media" in the URL as well. Ex:
> http://media/en-us/app/Faxbackinvalid1.wav and "use default audio
> path" box is not checked. From my experience, you have to qualify with
> DNS host name or IP.
> Â
> The environment is configured with 4 media servers and only 2 are
> resident in OAMP; however, they all have unique media files which play
> in seperate applications. My only guess is that "media" is being set
> in the Voice Gateway, I just can't find where.
> Â
> There are 4 different instances configued in ICM. Does anyone know how
> this may be working?
> Â
> Thanks!
> -Eric
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2022215>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - Gener
Replied by: Cun Yong Tan on 08-03-2010 08:07:27 PM
See if there is an entry like "ip host media x.x.x.x" in GW running config.
Perhaps using the mechanism as doc'ed in "About the IVR Service Failover Mechanism" in 7.0(2) Config and Admin Guide.
Subject: RE: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - Gener
Replied by: Eric Tanney on 11-03-2010 02:40:38 PM
Janine,
It is a full URL...http://media/en-us/app/Faxbackgreeting.wav. However, when I try and hit that URL I am just getting page not found. There are 4 seperate media servers, so I am unsure how it is determining which one to use.
Subject: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - General D
Replied by: Janine Graves on 11-03-2010 02:55:58 PM
Eric,
Do you have a Content Services Switch? Or a DNS that would be resolving
the host and performing some sort of round-robin amongst them?
Did you look at the gateway configuration to see if it has a 'host'
entry that allocates an IP address to the hostname 'media'?
'Page not found' is different than host not found or host time out. So,
maybe your system is somehow resolving 'media' into a media server IP by
one of the above methods. And then it's just not finding your audio file
in the appropriate directory.
I know that if I go into a web browser and enter a URI http://media that
somehow the URI is converted into http://www.media.com
Anyway, you could try 'ping -a media' or 'ping -a 'media.com' and see
if either of those returns something. The -a option will resolve the
host name to an IP.
Cisco Developer Community Forums wrote:
> Eric Tanney has created a new message in the forum "General Discussion
> - All Versions":
>
> --------------------------------------------------------------
> Janine,
>
> It is a full URL...http://media/en-us/app/Faxbackgreeting.wav.
> However, when I try and hit that URL I am just getting page not found.
> There are 4 seperate media servers, so I am unsure how it is
> determining which one to use.
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2031655>
>
> or simply reply to this email.
Subject: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - General D
Replied by: Janine Graves on 11-03-2010 02:56:58 PM
I think also that in the ICM AW >> Configuration Manager there is a
place to specify MediaServer defaults. And perhaps that's where they've
encoded the IP or domain name of the media server.
Cisco Developer Community Forums wrote:
> Eric Tanney has created a new message in the forum "General Discussion
> - All Versions":
>
> --------------------------------------------------------------
> Janine,
>
> It is a full URL...http://media/en-us/app/Faxbackgreeting.wav.
> However, when I try and hit that URL I am just getting page not found.
> There are 4 seperate media servers, so I am unsure how it is
> determining which one to use.
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2031655>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - Gener
Replied by: Eric Tanney on 12-03-2010 07:19:40 PM
I have verified there is no CSS switch in the environment. I looked at host entries and there are no DNS resolutions for the media server.
The only thing I could find in Config Manager was the MRD (media routing domain) which doesn't specify these servers.
With that being said, I created a new app yesterday using the "hhtp://media....." url and it worked. I loaded the media files on one of the servers and it was sporadic in playing the files. This is telling me that something out there is load balancing these servers. The OAMP only has 2 media servers defined, but all four were being requested.
Could this be something in a Tomcat or Catalina configuration??
Created by: Eric Tanney on 08-03-2010 02:51:23 PM
I just transitioned into a new company and am trying to figure out how they configured their environment. All ICM audio files are qualified with "media" in the "media_server" ECC variable. After looking at CVP, it is using "media" in the URL as well. Ex: http://media/en-us/app/Faxbackinvalid1.wav and "use default audio path" box is not checked. From my experience, you have to qualify with DNS host name or IP.
The environment is configured with 4 media servers and only 2 are resident in OAMP; however, they all have unique media files which play in seperate applications. My only guess is that "media" is being set in the Voice Gateway, I just can't find where.
There are 4 different instances configued in ICM. Does anyone know how this may be working?
Thanks!
-Eric
Subject: RE: Playing audio files using "media" in URL
Replied by: Bill Webb on 08-03-2010 04:36:46 PM
Hi Eric -
I would say that it most definitely is being handled at the gateway level. If there are not any static "ip host" entries in the gateway configs, I'd just try a ping of "media" to see if it is in DNS (assuming that the gateways are DNS enabled).
It must be one of the two methods - we do something similar, though we've modified our process a bit lately.
Are the Studio apps using the same base URL of http://media/, or is that being passed in one of the ToExtVXML ECC variable array elements?
Good luck!
- Bill
Subject: RE: Playing audio files using "media" in URL
Replied by: Eric Tanney on 08-03-2010 04:58:01 PM
Microapp.media server ECC variable is being set the "X.X.X.X/CVP" but it is not being sent through the VXML array.
In other ICM scripts, that variable is just being set to "media" and I have no idea where the value is coming from. Prior to posting this, I tried to ping "media" with no success.
Subject: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - General D
Replied by: Janine Graves on 08-03-2010 05:21:58 PM
my guess is that 'media' is part of the directory structure on your
media server. Certainly en-us/app/ are subdirectories on the media server.
So, I'd start there.
Are you using Studio/Vxml Server to run the applications and point to
audio files? If so, it has to create its own media server entry. You say
that the 'use default audio path' box is not checked. So, what is one of
the URI's it's trying to play? Is it a full URL or a partial or just an
audio file?
Cisco Developer Community Forums wrote:
> Eric Tanney has created a new message in the forum "General Discussion
> - All Versions":
>
> --------------------------------------------------------------
> I just transitioned into a new company and am trying to figure out how
> they configured their environment. All ICM audio files are qualified
> with "media" in the "media_server" ECC variable. After looking at CVP,
> it is using "media" in the URL as well. Ex:
> http://media/en-us/app/Faxbackinvalid1.wav and "use default audio
> path" box is not checked. From my experience, you have to qualify with
> DNS host name or IP.
> Â
> The environment is configured with 4 media servers and only 2 are
> resident in OAMP; however, they all have unique media files which play
> in seperate applications. My only guess is that "media" is being set
> in the Voice Gateway, I just can't find where.
> Â
> There are 4 different instances configued in ICM. Does anyone know how
> this may be working?
> Â
> Thanks!
> -Eric
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2022215>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - Gener
Replied by: Cun Yong Tan on 08-03-2010 08:07:27 PM
See if there is an entry like "ip host media x.x.x.x" in GW running config.
Perhaps using the mechanism as doc'ed in "About the IVR Service Failover Mechanism" in 7.0(2) Config and Admin Guide.
Subject: RE: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - Gener
Replied by: Eric Tanney on 11-03-2010 02:40:38 PM
Janine,
It is a full URL...http://media/en-us/app/Faxbackgreeting.wav. However, when I try and hit that URL I am just getting page not found. There are 4 seperate media servers, so I am unsure how it is determining which one to use.
Subject: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - General D
Replied by: Janine Graves on 11-03-2010 02:55:58 PM
Eric,
Do you have a Content Services Switch? Or a DNS that would be resolving
the host and performing some sort of round-robin amongst them?
Did you look at the gateway configuration to see if it has a 'host'
entry that allocates an IP address to the hostname 'media'?
'Page not found' is different than host not found or host time out. So,
maybe your system is somehow resolving 'media' into a media server IP by
one of the above methods. And then it's just not finding your audio file
in the appropriate directory.
I know that if I go into a web browser and enter a URI http://media that
somehow the URI is converted into http://www.media.com
Anyway, you could try 'ping -a media' or 'ping -a 'media.com' and see
if either of those returns something. The -a option will resolve the
host name to an IP.
Cisco Developer Community Forums wrote:
> Eric Tanney has created a new message in the forum "General Discussion
> - All Versions":
>
> --------------------------------------------------------------
> Janine,
>
> It is a full URL...http://media/en-us/app/Faxbackgreeting.wav.
> However, when I try and hit that URL I am just getting page not found.
> There are 4 seperate media servers, so I am unsure how it is
> determining which one to use.
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2031655>
>
> or simply reply to this email.
Subject: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - General D
Replied by: Janine Graves on 11-03-2010 02:56:58 PM
I think also that in the ICM AW >> Configuration Manager there is a
place to specify MediaServer defaults. And perhaps that's where they've
encoded the IP or domain name of the media server.
Cisco Developer Community Forums wrote:
> Eric Tanney has created a new message in the forum "General Discussion
> - All Versions":
>
> --------------------------------------------------------------
> Janine,
>
> It is a full URL...http://media/en-us/app/Faxbackgreeting.wav.
> However, when I try and hit that URL I am just getting page not found.
> There are 4 seperate media servers, so I am unsure how it is
> determining which one to use.
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2031655>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - Gener
Replied by: Eric Tanney on 12-03-2010 07:19:40 PM
I have verified there is no CSS switch in the environment. I looked at host entries and there are no DNS resolutions for the media server.
The only thing I could find in Config Manager was the MRD (media routing domain) which doesn't specify these servers.
With that being said, I created a new app yesterday using the "hhtp://media....." url and it worked. I loaded the media files on one of the servers and it was sporadic in playing the files. This is telling me that something out there is load balancing these servers. The OAMP only has 2 media servers defined, but all four were being requested.
Could this be something in a Tomcat or Catalina configuration??
Labels:
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
Customers Also Viewed These Support Documents