Core Issue
The above message is received when the Cisco Interactive Call Distribution (ICD) agent attempts to login to the Cisco Agent Desktop (CAD).
Resolution
To resolve this problem, verify the following:
- The agent's user ID and password are correct
- The Enable CTI Application Use checkbox in the user information page is checked
- The Computer Telephony Integration (CTI) Manager service is running on the CTI server
For more information, refer to Agent unable to log Into Cisco Agent Desktop.
For additional information on Agent log in problems, refer to the following document:
Cisco Agent Desktop Problems
Checklist: CTI Troubleshooting
