Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- Technology and Support
- DevNet
- DevNet Collaboration
- Collaboration Knowledge Base
- Record element throws error.semantic intermittently
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
85
Views
0
Helpful
0
Comments
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
on 01-24-2014 01:19 AM
This document was generated from CDN thread
Created by: Praveen Vadlamudi on 30-12-2009 06:05:06 PM
We have an application that collects a series of recordings (using CVP Record element) from the callers. At the end the recordings are sent as attachments to an email box. The application seems to be working fine 'most' of the time. But sporadically a record elements throws "error.semantic" error. I am still unable to reproduce this in our Lab, but wanted to see if anyone has seen this before.
Below I have attached the Activity log that shows working and non-working scenarios for the same Record element PractitionersZip). Note that these are 2 different calls today. I have also attached a screen shot of the element from the Studio Project.
WORKING:
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:20.863,PractitionersZip,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:20.863,PractitionersZip,interaction,audio_group,initial_audio_group
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,duration,2220
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,size,17120
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,termchar,#
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,maxtime,false
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,filename,06PractitionersZip.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\06PractitionersZip.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,ProcessPractitionersZip,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProcessPractitionersZip,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProcessPractitionersZipResult,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProcessPractitionersZipResult,exit,true
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProviderFax,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.977,ProviderFax,interaction,audio_group,initial_audio_group
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,duration,3660
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,size,28640
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,termchar,#
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,maxtime,false
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,filename,07ProviderFax.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\07ProviderFax.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProcessProviderFax,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.739,ProcessProviderFax,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.739,ProcessProviderFaxResult,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.739,ProcessProviderFaxResult,exit,true
NON_WORKING:
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:03.846,PractitionersZip,enter,
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:03.846,PractitionersZip,interaction,audio_group,initial_audio_group
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:23.722,PractitionersZip,element,error,error.semantic
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:23.722,PractitionersZip,exit,
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:45:50.460,,end,how,app_session_complete
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:45:50.460,,end,result,timeout
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:45:50.460,,end,duration,1929
Subject: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) - Gen
Replied by: Janine Graves on 03-01-2010 05:00:36 PM
I wonder if the gateway is running out of memory for the multiple
recordings. You might try increasing the ivr record memory system and
ivr record memory session settings in your gateway configuration and see
if that mitigates the problem.
Janine
Cisco Developer Community Forums wrote:
> Praveen Vadlamudi has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> We have an application that collects a series of recordings (using CVP
> Record element) from the callers. At the end the recordings are sent
> as attachments to an email box. The application seems to be working
> fine 'most' of the time. But sporadically a record elements throws
> "error.semantic" error. I am still unable to reproduce this in our
> Lab, but wanted to see if anyone has seen this before.
> Â
> Below I have attached the Activity log that shows working and
> non-working scenarios for the same Record element PractitionersZip).
> Note that these are 2 different calls today. I have also attached a
> screen shot of the element from the Studio Project.
> Â
> WORKING:
> Â
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:20.863,PractitionersZip,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:20.863,PractitionersZip,interaction,audio_group,initial_audio_group
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,duration,2220
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,size,17120
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,termchar,#
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,maxtime,false
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,filename,06PractitionersZip.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\06PractitionersZip.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,ProcessPractitionersZip,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProcessPractitionersZip,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProcessPractitionersZipResult,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProcessPractitionersZipResult,exit,true
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProviderFax,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.977,ProviderFax,interaction,audio_group,initial_audio_group
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,duration,3660
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,size,28640
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,termchar,#
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,maxtime,false
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,filename,07ProviderFax.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\07ProviderFax.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProcessProviderFax,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.739,ProcessProviderFax,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.739,ProcessProviderFaxResult,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.739,ProcessProviderFaxResult,exit,true
> Â
> NON_WORKING:
> Â
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:03.846,PractitionersZip,enter,
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:03.846,PractitionersZip,interaction,audio_group,initial_audio_group
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:23.722,PractitionersZip,element,error,error.semantic
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:23.722,PractitionersZip,exit,
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:45:50.460,,end,how,app_session_complete
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:45:50.460,,end,result,timeout
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:45:50.460,,end,duration,1929
> Â
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1868934>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) -
Replied by: Praveen Vadlamudi on 05-01-2010 06:24:55 PM
Janine,
Thank you for the respose. I will increase the "ivr record memory system" value, it is currently at the default value of 20000KB for AS5400.
We have already set 'ivr record memory session 1024' to be able to record 120 seconds at 8k-8bit-mulaw. We only record a maximum of 60 seconds per prompt.
Thanks,
Subject: RE: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) -
Replied by: Praveen Vadlamudi on 13-01-2010 08:15:37 PM
Found out from TAC that this is a known issue with Record element in CVP 4.x. This is fixed in CVP 7.x. This should also be fixed in a newer ES for 4.x. Once i know the ES number I will post it again.
Thanks
Created by: Praveen Vadlamudi on 30-12-2009 06:05:06 PM
We have an application that collects a series of recordings (using CVP Record element) from the callers. At the end the recordings are sent as attachments to an email box. The application seems to be working fine 'most' of the time. But sporadically a record elements throws "error.semantic" error. I am still unable to reproduce this in our Lab, but wanted to see if anyone has seen this before.
Below I have attached the Activity log that shows working and non-working scenarios for the same Record element PractitionersZip). Note that these are 2 different calls today. I have also attached a screen shot of the element from the Studio Project.
WORKING:
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:20.863,PractitionersZip,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:20.863,PractitionersZip,interaction,audio_group,initial_audio_group
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,duration,2220
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,size,17120
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,termchar,#
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,maxtime,false
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,filename,06PractitionersZip.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\06PractitionersZip.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,PractitionersZip,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.848,ProcessPractitionersZip,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProcessPractitionersZip,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProcessPractitionersZipResult,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProcessPractitionersZipResult,exit,true
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.973,ProviderFax,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:33.977,ProviderFax,interaction,audio_group,initial_audio_group
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,duration,3660
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,size,28640
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,termchar,#
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,maxtime,false
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,filename,07ProviderFax.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\07ProviderFax.wav
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProviderFax,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.614,ProcessProviderFax,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.739,ProcessProviderFax,exit,done
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.739,ProcessProviderFaxResult,enter,
10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009 09:05:50.739,ProcessProviderFaxResult,exit,true
NON_WORKING:
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:03.846,PractitionersZip,enter,
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:03.846,PractitionersZip,interaction,audio_group,initial_audio_group
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:23.722,PractitionersZip,element,error,error.semantic
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:15:23.722,PractitionersZip,exit,
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:45:50.460,,end,how,app_session_complete
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:45:50.460,,end,result,timeout
10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009 10:45:50.460,,end,duration,1929
Subject: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) - Gen
Replied by: Janine Graves on 03-01-2010 05:00:36 PM
I wonder if the gateway is running out of memory for the multiple
recordings. You might try increasing the ivr record memory system and
ivr record memory session settings in your gateway configuration and see
if that mitigates the problem.
Janine
Cisco Developer Community Forums wrote:
> Praveen Vadlamudi has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> We have an application that collects a series of recordings (using CVP
> Record element) from the callers. At the end the recordings are sent
> as attachments to an email box. The application seems to be working
> fine 'most' of the time. But sporadically a record elements throws
> "error.semantic" error. I am still unable to reproduce this in our
> Lab, but wanted to see if anyone has seen this before.
> Â
> Below I have attached the Activity log that shows working and
> non-working scenarios for the same Record element PractitionersZip).
> Note that these are 2 different calls today. I have also attached a
> screen shot of the element from the Studio Project.
> Â
> WORKING:
> Â
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:20.863,PractitionersZip,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:20.863,PractitionersZip,interaction,audio_group,initial_audio_group
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,duration,2220
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,size,17120
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,termchar,#
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,maxtime,false
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,filename,06PractitionersZip.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\06PractitionersZip.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,PractitionersZip,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.848,ProcessPractitionersZip,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProcessPractitionersZip,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProcessPractitionersZipResult,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProcessPractitionersZipResult,exit,true
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.973,ProviderFax,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:33.977,ProviderFax,interaction,audio_group,initial_audio_group
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,duration,3660
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,size,28640
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,termchar,#
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,maxtime,false
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,filename,07ProviderFax.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,data,filepath,P:\Forms\Recordings\PsychSubstAbuse\2009\12\30\09\1493826923\FEPPsychSubstAbuse\07ProviderFax.wav
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProviderFax,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.614,ProcessProviderFax,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.739,ProcessProviderFax,exit,done
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.739,ProcessProviderFaxResult,enter,
> 10.72.54.32.1262181843984.530.FEP_PsychSubstAbuse_Form,12/30/2009
> 09:05:50.739,ProcessProviderFaxResult,exit,true
> Â
> NON_WORKING:
> Â
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:03.846,PractitionersZip,enter,
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:03.846,PractitionersZip,interaction,audio_group,initial_audio_group
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:23.722,PractitionersZip,element,error,error.semantic
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:15:23.722,PractitionersZip,exit,
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:45:50.460,,end,how,app_session_complete
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:45:50.460,,end,result,timeout
> 10.72.54.32.1262186021280.537.FEP_PsychSubstAbuse_Form,12/30/2009
> 10:45:50.460,,end,duration,1929
> Â
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1868934>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) -
Replied by: Praveen Vadlamudi on 05-01-2010 06:24:55 PM
Janine,
Thank you for the respose. I will increase the "ivr record memory system" value, it is currently at the default value of 20000KB for AS5400.
We have already set 'ivr record memory session 1024' to be able to record 120 seconds at 8k-8bit-mulaw. We only record a maximum of 60 seconds per prompt.
Thanks,
Subject: RE: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) -
Replied by: Praveen Vadlamudi on 13-01-2010 08:15:37 PM
Found out from TAC that this is a known issue with Record element in CVP 4.x. This is fixed in CVP 7.x. This should also be fixed in a newer ES for 4.x. Once i know the ES number I will post it again.
Thanks
Labels:
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
Customers Also Viewed These Support Documents