RISport Query

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This document was generated from CDN thread

Created by: Keith Lunn on 20-11-2009 03:40:48 PM
CUCM 6.13:
When I post a RISport query, I get a http code 500. I have validated my XML/SOAP message with a validator which indicates my message is properly formatted. (as far as XML specs)
What log file or trace should I be looking at in RTMT to get further information on the problem?
<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="<a>http://schemas.xmlsoap.org/soap/envelope/</a>]"
 xmlns:soapenc="<a>http://schemas.xmlsoap.org/soap/encoding/</a>]"
 xmlns:tns="<a>http://schemas.cisco.com/ast/soap/</a>]"
  xmlns:types="<a>http://schemas.cisco.com/ast/soap/encodedTypes</a>]"
 xmlns:xsi="<a>http://www.w3.org/2001/XMLSchema-instance</a>]"
 xmlns:xsd="<a>http://www.w3.org/2001/XMLSchema</a>]">
  <soap:Header> <tns:AstHeader> <SessionId xsi:type="xsd:string">600</SessionId> </tns:AstHeader> </soap:Header>
 <soap:Body soap:encodingStyle="<a>http://schemas.xmlsoap.org/soap/encoding/</a>]">
 <tns:SelectCmDevice>
  <StateInfo xsi:type="xsd:string"/>
   <tns:CmSelectionCriteria xsi:type="tns:CmSelectionCriteria">
 <MaxReturnedDevices xsi:type="xsd:unsignedInt">200</MaxReturnedDevices>
 <Class xsi:type="xsd:string">Phone</Class>
 <Model xsi:type="xsd:unsignedInt">255</Model>
  <Status xsi:type="xsd:string">Registered</Status>
 <NodeName xsi:type="xsd:string"/>
  <SelectBy xsi:type="xsd:string">Name</SelectBy>
 <SelectItems soapenc:arrayType="tns:SelectItem[2]" xsi:type="soapenc:Array">
 <item xsi:type="tns:SelectItem">
  <Item xsi:type="xsd:string">SEP00059A3B7701</Item>
 </item>
  <item xsi:type="tns:SelectItem">
   <Item xsi:type="xsd:string">SEP00059A3B7702</Item>
 </item>
  </SelectItems>
   </tns:CmSelectionCriteria>
 </tns:SelectCmDevice>
  </soap:Body> </soap:Envelope>
 
Transmitting RIS Request to [https://server:8443/realtimeservice/services/RisPort/] for UID[user1]
RIS Return HTTP Status=>500

Subject: RE: RISport Query
Replied by: Dan-Anders Hook on 29-11-2009 11:17:21 PM
Hi,
 
You are having problems with your namespace declarations. The "<a>", "</a>" and "]" does not belong in there :-)
 
The correct XML should be :
<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:tns="http://schemas.cisco.com/ast/soap/" xmlns:types="http://schemas.cisco.com/ast/soap/encodedTypes]" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance]" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Header>
 <tns:AstHeader>
  <SessionId xsi:type="xsd:string">600</SessionId>
 </tns:AstHeader>
</soap:Header>
<soap:Body soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<tns:SelectCmDevice>
 <StateInfo xsi:type="xsd:string"/>
 <tns:CmSelectionCriteria xsi:type="tns:CmSelectionCriteria">
  <MaxReturnedDevices xsi:type="xsd:unsignedInt">200</MaxReturnedDevices>
  <Class xsi:type="xsd:string">Phone</Class>
  <Model xsi:type="xsd:unsignedInt">255</Model>
  <Status xsi:type="xsd:string">Registered</Status>
  <NodeName xsi:type="xsd:string"/>
  <SelectBy xsi:type="xsd:string">Name</SelectBy>
  <SelectItems soapenc:arrayType="tns:SelectItem[2]" xsi:type="soapenc:Array">
   <item xsi:type="tns:SelectItem">
    <Item xsi:type="xsd:string">SEP00059A3B7701</Item>
   </item>
   <item xsi:type="tns:SelectItem">
    <Item xsi:type="xsd:string">SEP00059A3B7702</Item>
   </item>
  </SelectItems>
 </tns:CmSelectionCriteria>
</tns:SelectCmDevice>
</soap:Body>
</soap:Envelope>