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Created by: Ruzel Jamilon on 06-08-2013 01:59:04 PM
This is in reference to my already resolved question posted in http://developer.cisco.com/web/cvp/forums/-/message_boards/message/17522433.
So we made a custom SIS plugin that accepts a delimited string of numbers, parses it and plays the corresponding audio files (from 1.wav to 99.wav). So an input of (1-2-12-13-45) would play 1.wav, 2.wav, 12.wav and so on.
I used the "numbers" fileset and then had an issue of http badfetch error which means it was not able to play the wav file and not really knowing what could have caused the issue - I linked it to the input, output and fileset parameters (as I dont really understand them as much as I should).
So I tried to use "enhanced" fileset which gave the error of "Enhanced fileset specified where numbers should be used" (not exactly like this but to this effect).
This error message got me thinking, is there an accepted list of filesets ("standard", "enhanced", "numbers") that Call Studio accepts as the fileset depending on the input or output used? At first I just thought of using fileset = "none" which was done in SISPluginLiteral. And when Janine suggested I used "numbers" for the plugin we were building, I thought she was just being descriptive.
So anyone care to enlighten me?
Thanks!
By the way, the http badfetch error we were getting was indeed a missing wav file but not from the list of wav files the custom SIS plugin made.. It was another audio item being appended at the top of the vxml by the same Audio element.
Subject: Re: New Message from Ruzel Jamilon in Customer Voice Portal (CVP) - General
Replied by: Janine Graves on 06-08-2013 04:31:20 PM
Look in the CVP Programming Guide - there's an entire chapter on Say it Smart. You should also look in the Say it Smart reference manual - it will show you the name of all the different Filesets and the names of all the files required. If you look up the Number say it smart in this reference manual, you will see the name of the fileset it uses is called 'enhanced'. I'm not positive all those files come with CVP out of the box, you should ensure the following files are all on your system with the following names: Enhanced Fileset 9 8 7 6 5 4 3 2 1 0 19 18 17 16 15 14 13 12 11 10 29 28 27 26 25 24 23 22 21 20 39 38 37 36 35 34 33 32 31 30 49 48 47 46 45 44 43 42 41 40 59 58 57 56 55 54 53 52 51 50 69 68 67 66 65 64 63 62 61 60 79 78 77 76 75 74 73 72 71 70 89 88 87 86 85 84 83 82 81 80 99 98 97 96 95 94 93 92 91 90 900 800 700 600 500 400 300 200 100 9000 8000 7000 6000 5000 4000 3000 2000 1000 trillion billion million thousand point negative
Subject: RE: Re: New Message from Ruzel Jamilon in Customer Voice Portal (CVP) - Gen
Replied by: Ruzel Jamilon on 06-08-2013 04:49:09 PM
Thank you Janine.
Initially I thought of using "none" since I read on the manual for Custom Element:
This plug-in allows the developer to specify any
amount of audio files, the names of which are
determined at runtime. As a result, there is no need for
a fileset. Every Say It Smart plug-in, though, requires
at least one fileset, so this one is simply named “none”.
But before I had the chance to try this, I took your suggestion to have fileset="numbers"
and then when I had the error, and tried to use fileset="enhanced" I got the error that the fileset is supposed to be "numbers" instead of enhanced - and that got me into thinking if there is actually a list of filesets accepted.
Thanks for the clarification!
Subject: Re: New Message from Ruzel Jamilon in Customer Voice Portal (CVP) - General
Replied by: Janine Graves on 06-08-2013 04:40:11 PM
The truth is, the name of the fileset doesn't matter. It's just for Studio to display.What DOES matter, is that for all the file names returned in the ConvertToFiles, you'd better have all those files on your media server.
Created by: Ruzel Jamilon on 06-08-2013 01:59:04 PM
This is in reference to my already resolved question posted in http://developer.cisco.com/web/cvp/forums/-/message_boards/message/17522433.
So we made a custom SIS plugin that accepts a delimited string of numbers, parses it and plays the corresponding audio files (from 1.wav to 99.wav). So an input of (1-2-12-13-45) would play 1.wav, 2.wav, 12.wav and so on.
I used the "numbers" fileset and then had an issue of http badfetch error which means it was not able to play the wav file and not really knowing what could have caused the issue - I linked it to the input, output and fileset parameters (as I dont really understand them as much as I should).
So I tried to use "enhanced" fileset which gave the error of "Enhanced fileset specified where numbers should be used" (not exactly like this but to this effect).
This error message got me thinking, is there an accepted list of filesets ("standard", "enhanced", "numbers") that Call Studio accepts as the fileset depending on the input or output used? At first I just thought of using fileset = "none" which was done in SISPluginLiteral. And when Janine suggested I used "numbers" for the plugin we were building, I thought she was just being descriptive.
So anyone care to enlighten me?
Thanks!By the way, the http badfetch error we were getting was indeed a missing wav file but not from the list of wav files the custom SIS plugin made.. It was another audio item being appended at the top of the vxml by the same Audio element.
Subject: Re: New Message from Ruzel Jamilon in Customer Voice Portal (CVP) - General
Replied by: Janine Graves on 06-08-2013 04:31:20 PM
Look in the CVP Programming Guide - there's an entire chapter on Say it Smart. You should also look in the Say it Smart reference manual - it will show you the name of all the different Filesets and the names of all the files required. If you look up the Number say it smart in this reference manual, you will see the name of the fileset it uses is called 'enhanced'. I'm not positive all those files come with CVP out of the box, you should ensure the following files are all on your system with the following names: Enhanced Fileset 9 8 7 6 5 4 3 2 1 0 19 18 17 16 15 14 13 12 11 10 29 28 27 26 25 24 23 22 21 20 39 38 37 36 35 34 33 32 31 30 49 48 47 46 45 44 43 42 41 40 59 58 57 56 55 54 53 52 51 50 69 68 67 66 65 64 63 62 61 60 79 78 77 76 75 74 73 72 71 70 89 88 87 86 85 84 83 82 81 80 99 98 97 96 95 94 93 92 91 90 900 800 700 600 500 400 300 200 100 9000 8000 7000 6000 5000 4000 3000 2000 1000 trillion billion million thousand point negative
Subject: RE: Re: New Message from Ruzel Jamilon in Customer Voice Portal (CVP) - Gen
Replied by: Ruzel Jamilon on 06-08-2013 04:49:09 PM
Thank you Janine.
Initially I thought of using "none" since I read on the manual for Custom Element:
This plug-in allows the developer to specify any
amount of audio files, the names of which are
determined at runtime. As a result, there is no need for
a fileset. Every Say It Smart plug-in, though, requires
at least one fileset, so this one is simply named “none”.
But before I had the chance to try this, I took your suggestion to have fileset="numbers"
and then when I had the error, and tried to use fileset="enhanced" I got the error that the fileset is supposed to be "numbers" instead of enhanced - and that got me into thinking if there is actually a list of filesets accepted.
Thanks for the clarification!
Subject: Re: New Message from Ruzel Jamilon in Customer Voice Portal (CVP) - General
Replied by: Janine Graves on 06-08-2013 04:40:11 PM
The truth is, the name of the fileset doesn't matter. It's just for Studio to display.What DOES matter, is that for all the file names returned in the ConvertToFiles, you'd better have all those files on your media server.