This document was generated from CDN thread
Created by: John Mills on 26-03-2013 10:44:32 AM
Until recently, all my WebEx calls (to the test servers) have been working correctly. Today, I have noticed that I getting an empty string returned from the WebEx calls. I have intercepted one of these calls and pasted it into the XML API Debug Screen that I have downloaded from this site. This page returns the XML response I am expecting. I have not changed the code that calls WebEx so what might have changed on the test server that would mean I am getting an empty string returned?
John
Subject: RE: SetUser request returns an emptty string
Replied by: Dylan Marks on 26-03-2013 10:47:58 AM
If this helps, I am pretty sure we are receiving the same issue on our testing webex server with the XML API - getting an empty string when we make an API call. This started happening last Thursday. Our production webex integration is working fine. We are opening a support ticket.
Subject: RE: SetUser request returns an emptty string
Replied by: Jade Moors on 26-03-2013 05:55:46 PM
Hi John/Dylan,
Can you check the Content Type you have set in the header of your request? We did just recently notice some issues with requests in our dev environment when Content Type is set as application/x-www-form-urlencoded. If you change this to application/xml then it should work. We're still looking into the change internally but modifying the Content Type should correct this in the meanwhile.
Regards,
Jayde Moors
WebEx API Developer Services
Subject: RE: SetUser request returns an emptty string
Replied by: John Mills on 28-03-2013 07:06:54 AM
Thankyou Jade, that has cleared up the issue.
Is there visibility to changes like this that WebEx makes to the test servers that we developers can see? This has caused me to waste a lot of time...
John
Subject: RE: SetUser request returns an emptty string
Replied by: Dylan Marks on 28-03-2013 09:25:07 AM
Any ETA on when this will be fixed? I'm not sure if this is the cause of our error yet, but if it is, we already have a large number of applications out on production that would be very difficult for us to safely modify in short time frame if this stops working on our production webex. Thanks!
Subject: RE: SetUser request returns an emptty string
Replied by: Jade Moors on 28-03-2013 01:44:35 PM
@ John,
This was an unforeseen issue which had resulted from a backend platform change. Generally API changes themselves are communicated out to customers. Unfortunately in this case it was not directly related to an API change itself but ended up affecting API requests in our development environment.
@ Dylan,
There is no ETA at this time but Engineering is looking into this as an urgent matter. They are well aware that moving this same change into Production will result in customer impact and have put a hold on making the same change in Production. The end goal is to correct this on the WebEx side so no intervention is required from the customer and it continues to function as it did on the previous platform.
Regards,
Jayde
Subject: RE: SetUser request returns an emptty string
Replied by: Dylan Marks on 28-03-2013 01:48:17 PM
Great. Thanks Jayde.
Subject: RE: SetUser request returns an emptty string
Replied by: Jade Moors on 03-04-2013 10:55:04 AM
John/Dylan,
Just wanted to let you know that the issue has been patched in our development environment. I confirmed that using "application/x-www-form-urlencoded" works fine now as it did previously.
Regards,
Jayde
Subject: RE: SetUser request returns an emptty string
Replied by: Dylan Marks on 03-04-2013 11:06:02 AM
Confirmed fix on our dev servers. Thanks Jayde!
