Created by: Ivan Fernandez on 21-02-2013 09:25:15 AM Hi Ihave a DMTF only application In my the application properties as VXML gateway I select Cisco Unified CVP 4.1/7.0/8.0/8.5 with Nuance 8.5 . The grammars are very simple DTMF grammars and only set as DTMF only, in the element configuration the input mode is DTMF only ...however the application seems to be sensitive in speech somehow and it triggers a no match constantly after the slightest voice input.... Is this a bug? Ihave tried to set the vxml gateway to Cisco Unified CVP 4.1/7.0/8.0/8.5 with Cisco DTMF but my DTMF grammars seem to be completely ignored and the app accepts input of any length (speech is not recognisable though)... My grammas look like so:
0 1 2 3 4 5 6 7 8 9
Subject: RE: Strange issue with DTMF only application (Call studio 8.5) Replied by: Ivan Fernandez on 21-02-2013 09:27:32 AM For some reason my grammar was not pasted (although it shouldnt be related ) ... but here it is : http://pastebin.com/kNXHg6Rr
Subject: RE: Strange issue with DTMF only application (Call studio 8.5) Replied by: Janine Graves on 21-02-2013 10:47:01 AM I have seen a number of posts here about the problem you are experiencing - the app uses Nuance gateway, the element specifies Input Mode: DTMF only, but spoken caller input is accepted but causes NoMatch events. I don't know if this is a Nuance issue or a Cisco gateway issue. Why don't you open a TAC case and let them determine who should fix this 'bug'. The workaround for you is to set the VXML Gateway to "Cisco Unified CVP 4.1/7.0/8.0/8.5 with DTMF" You won't be able to use 'external' custom grammars, but you can use the Digits element to collect 3 digits (set MinDigits and MaxDigits to 3). There will be a few other limitations, but if you need to collect spoken input at some point, you can perform an Application Transfer or Subdialog Invoke to a Studio app that sets the VXML Gateway to 'Nuance.
Subject: Re: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A Replied by: Ivan Fernandez on 25-02-2013 10:09:54 AM Hi Janine
I will raise a case and will let you know the outcome, I think for now I will use the digit element, although one of the grammars has to finish with # ... Just to confirm external grammars are definitly not usuable if I use Cisco Unified CVP 4.1/7.0/8.0/8.5 with DTMF right?.
> Janine Graves has created a new message in the forum "CVP - All Versions": > -------------------------------------------------------------- I have seen > a number of posts here about the problem you are experiencing - the app > uses Nuance gateway, the element specifies Input Mode: DTMF only, but > spoken caller input is accepted but causes NoMatch events. > I don't know if this is a Nuance issue or a Cisco gateway issue. Why don't > you open a TAC case and let them determine who should fix this 'bug'. > The workaround for you is to set the VXML Gateway to "Cisco Unified CVP > 4.1/7.0/8.0/8.5 with DTMF" > You won't be able to use 'external' custom grammars, but you can use the > Digits element to collect 3 digits (set MinDigits and MaxDigits to 3). > There will be a few other limitations, but if you need to collect spoken > input at some point, you can perform an Application Transfer or Subdialog > Invoke to a Studio app that sets the VXML Gateway to 'Nuance. > > -- > To respond to this post, please click the following link: > http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12222307or simply reply to this email.
Subject: Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - CVP - Replied by: Janine Graves on 25-02-2013 11:57:16 AM *************************************************Ivan, Are you using the # to act as the terminating character? To indicate when the caller is done? If so, then that's automatic. You can use the Digits element and tell the caller to terminate using the #. The # will be removed by the gateway automatically. If you need to collect the # as part of the caller's entry, that'll be harder. Janine
Subject: Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - CVP - Replied by: Janine Graves on 25-02-2013 11:57:54 AM Correct, with DTMF-Only gateway you can NOT use external grammars.
Subject: Re: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A Replied by: Ivan Fernandez on 27-02-2013 07:04:18 PM That worked perfectly ... no didn't need to collect the #
> Janine Graves has created a new message in the forum "CVP - All Versions": > -------------------------------------------------------------- Correct, > with DTMF-Only gateway you can NOT use external grammars. > -- > To respond to this post, please click the following link: > http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/12358051or simply reply to this email.
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