This document was generated from CDN thread
Created by: Cory Wright on 25-01-2007 11:47:15 PM
On Friday, January 26, 2007, Cisco will mail all eligible customers and resellers information about their converted Cisco support contract.
On Wednesday, February 28, 2007, Audium Direct (not this site) will be decommissioned for all customers and resellers. Users should ensure they have both a Cisco.com ID and have their new Cisco contract number (coming in the mail) enabled for their Cisco.com ID. Instructions are provided in the forthcoming mail.
If you do not receive anything by February 15, 2007, please make a posting in this forum with your basic information and we'll be happy to research it for you.
Beginning February 28, 2007, customers must use the Cisco TAC for all support cases.
Audium Support Center (this website) will continue to operate in its community-oriented form. As a reminder, this site is a Community site, which Cisco (Audium) employees have participated in regularly; however there are no service level agreements or required responses by Cisco on this website.
Thanks,
Cory
