This document was generated from CDN thread
Created by: javeen shanavas on 27-02-2010 01:48:03 PM
Hi Experts,
I am having a problem with my TCL:
Every thing was working fine but suddenly a problem came up:
when a caller dials the company number a greeting message is played, but when he dials the extension, the routers does not recognize the entered digits, and this message played "the destination you called is unreachable please re-enter the number you are calling"
Any idea to solve this probelm???
cofig mention below
Building configuration...
Current configuration : 19337 bytes
!
! Last configuration change at 07:10:45 UTC Sun Jan 31 2010 by nascom
! NVRAM config last updated at 07:02:36 UTC Sun Jan 31 2010 by nascom
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname Nascom_Lease
!
boot-start-marker
boot-end-marker
!
! card type command needed for slot/vwic-slot 0/1
logging buffered 51200 warnings
enable password 7 03175A1E0206751D
!
no aaa new-model
!
resource policy
!
clock calendar-valid
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.16.1.201
ip dhcp excluded-address 172.16.1.225
ip dhcp excluded-address 172.16.1.240 172.16.1.245
ip dhcp excluded-address 192.168.2.1
ip dhcp excluded-address 192.168.1.100
!
ip dhcp pool VOICE
network 192.168.2.0 255.255.255.0
default-router 192.168.2.1
option 150 ip 192.168.2.1
domain-name nascom.com.sa
dns-server 172.16.1.1 212.102.0.10
!
ip dhcp pool voice
!
!
no ip domain lookup
ip domain name nascom.com.sa
!
!
voice-card 0
no dspfarm
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
call start slow
!
!
!
!
!
!
!
!
!
!
!
!
voice register global
max-dn 48
max-pool 12
!
!
voice translation-rule 2
rule 1 /^7...\(5555\)/ /90044232141\1/
!
voice translation-rule 3
rule 1 /^7...\(5555\)/ /\1/
!
!
!
application
service aa flash:/bacdprompts/app-b-acd-aa-2.1.0.0.tcl
!
service cme-aaf flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 0
param second-greeting-time 30
paramspace english language en
param max-time-vm-retry 1
param voice-mail 511
param max-time-call-retry 60
param max-extension-length 3
param aa-pilot 594
param number-of-hunt-grps 8
paramspace english location flash:/phone/
param dial-by-extension-option 9
param handoff-string cme-aaf
param call-retry-timer 20
paramspace english prefix en
param service-name acdf
!
service cme-aaf2 flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 0
param max-extension-length 3
param aa-pilot 596
paramspace english language en
param second-greeting-time 30
param call-retry-timer 20
param max-time-call-retry 60
param voice-mail 511
param service-name acdf2
paramspace english location flash:
param number-of-hunt-grps 8
param dial-by-extension-option 9
param handoff-string cme-aaf2
paramspace english prefix en
param max-time-vm-retry 1
!
service aa12 service
!
service acdf2 flash:app-b-acd-2.1.2.2.tcl
param aa-hunt8 511
param queue-cme-debugs 1
param aa-hunt4 561
param aa-hunt5 541
param aa-hunt1 596
param aa-hunt2 511
param aa-hunt6 536
param number-of-hunt-grps 8
param aa-hunt7 541
param queue-len 30
param aa-hunt3 570
!
service TOLL flash:app-b-acd-2.1.2.2.tcl
param aa-hunt1 511
param number-of-hunt-grps 8
param queue-len 30
param queue-cme-debugs 1
!
service queue flash:/bacdprompts/app-b-acd-2.1.0.0.tcl
!
service acdf flash:app-b-acd-2.1.2.2.tcl
param aa-hunt2 511
param number-of-hunt-grps 8
param aa-hunt6 536
param aa-hunt7 541
param queue-len 30
param aa-hunt3 570
param aa-hunt8 511
param queue-cme-debugs 1
param aa-hunt4 561
param aa-hunt1 596
param aa-hunt5 541
!
service TOLL-AA flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 9
paramspace english index 0
param dial-by-extension-option 9
param handoff-string TOLL-AA
paramspace english language en
param call-retry-timer 20
param service-name TOLL
paramspace english location flash:/its/
param second-greeting-time 30
param max-time-vm-retry 1
param max-time-call-retry 60
param voice-mail 511
paramspace english prefix en
param aa-pilot 595
!
!
!
crypto pki trustpoint TP-self-signed-697467013
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-697467013
revocation-check none
rsakeypair TP-self-signed-697467013
!
!
crypto pki certificate chain TP-self-signed-697467013
certificate self-signed 01
30820250 308201B9 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
30312E30 2C060355 04031325 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 36393734 36373031 33301E17 0D303931 30323130 39313235
325A170D 32303031 30313030 30303030 5A303031 2E302C06 03550403 1325494F
532D5365 6C662D53 69676E65 642D4365 72746966 69636174 652D3639 37343637
30313330 819F300D 06092A86 4886F70D 01010105 0003818D 00308189 02818100
D2CC0BAA 0B6AD69E 31629484 F5B648FC C7C3F079 C3A4ED00 AB8BED1A 72B88576
011D89EB 9B4B844F 59AD21C9 064ECC48 3F7F6C56 CB96A3C4 4301CDBA 35EF8B00
C4BF81F9 CF1940E5 913DEB00 BF9E5522 65EB9045 26FEEC56 5A0A53A3 C917E538
32087D0A B8141401 B44E24FC 363D8BEA F6999731 139064E2 3A6B93CF 6A743ACF
02030100 01A37A30 78300F06 03551D13 0101FF04 05300301 01FF3025 0603551D
11041E30 1C821A4E 6173636F 6D5F4C65 6173652E 6E617363 6F6D2E63 6F6D2E73
61301F06 03551D23 04183016 8014B1DD 36722992 86DCB004 E8300F8F F4363EBD
C997301D 0603551D 0E041604 14B1DD36 72299286 DCB004E8 300F8FF4 363EBDC9
97300D06 092A8648 86F70D01 01040500 03818100 3C3879B1 8A451E2F A83C1864
D6ED617A 56E5D7ED 47058F11 B2209B51 776F237F 9E140500 B8049882 C3BB68CA
75B82EEE FE40A2DF 942DA546 77AAB4E0 E29DD363 EC0CFE8C 3DDB6493 870C69FD
23E6AE99 8D42FE7E BC2EB1FE A1EBFA12 BABAB04D BC69D1DB E87708A9 D2C6374B
2B365F73 A99B28C4 C57D44AA 6917E405 4E3DCDB9
quit
username nascom password 0 nascom
!
!
!
!
!
interface Tunnel0
ip address 172.20.0.49 255.255.255.252
tunnel source FastEthernet0/0
tunnel destination 172.16.16.234
!
interface Tunnel1
ip address 172.20.0.57 255.255.255.252
shutdown
tunnel source FastEthernet0/0
tunnel destination 212.102.4.68
!
interface Tunnel2
description To Salec
ip address 172.20.0.53 255.255.255.252
tunnel source FastEthernet0/0
tunnel destination 212.102.4.112
!
interface Tunnel3
ip address 10.11.10.1 255.255.255.252
shutdown
tunnel source FastEthernet0/0
tunnel destination 212.102.4.112
!
interface Tunnel10
ip address 1.1.1.1 255.255.255.0
tunnel source FastEthernet0/0
tunnel destination 212.102.4.68
!
interface Tunnel25
no ip address
!
interface Loopback10
ip address 10.10.10.10 255.255.255.0
!
interface Loopback20
ip address 20.20.20.20 255.255.255.0
!
interface Loopback21
ip address 21.21.21.21 255.255.255.0
!
interface Loopback22
ip address 22.22.22.22 255.255.255.0
!
interface Loopback23
ip address 23.23.23.23 255.255.255.0
!
interface Loopback30
ip address 30.30.30.30 255.255.255.0
!
interface FastEthernet0/0
description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-FE 0/0$
ip address 172.16.16.166 255.255.255.252
duplex auto
speed auto
!
interface FastEthernet0/1
description $ES_LAN$
ip address 172.16.3.225 255.255.255.0
duplex auto
speed auto
!
interface FastEthernet0/1.1
encapsulation dot1Q 5
ip address 192.168.2.1 255.255.255.0
!
interface Serial0/0/0
no ip address
shutdown
clock rate 2000000
!
router rip
version 2
network 172.16.0.0
network 172.20.0.0
no auto-summary
!
ip route 0.0.0.0 0.0.0.0 172.16.3.20
ip route 172.16.0.0 255.255.252.0 Tunnel0
ip route 172.16.16.232 255.255.255.252 172.16.16.165
ip route 172.16.100.0 255.255.255.0 Tunnel0
ip route 212.102.4.112 255.255.255.255 FastEthernet0/0
ip route 212.102.4.112 255.255.255.255 172.16.16.165
!
!
ip http server
ip http access-class 23
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!
access-list 10 deny any log
!
!
tftp-server flash
00308000500.bin
tftp-server flash00308000500.loads
tftp-server flash00308000500.sb2
tftp-server flash00308000500.sbn
tftp-server flash00405000700.bin
tftp-server flash00405000700.sbn
tftp-server flash00307020200.bin
tftp-server flash00307020200.loads
tftp-server flash00307020200.sb2
tftp-server flash00307020200.sbn
tftp-server flash00403020214.bin
tftp-server SCCP11.7-2-1-0S.loads
tftp-server flash:phone/7906-7911/SCCP11.7-2-1-0S.loads
tftp-server flash:phone/7906-7911/apps11.1-0-0-72.sbn
tftp-server flash:phone/7906-7911/cnu11.3-0-0-81.sbn
tftp-server flash:phone/7906-7911/cvm11.7-2-0-66.sbn
tftp-server flash:phone/7906-7911/dsp11.1-0-0-73.sbn
tftp-server flash:phone/7906-7911/jar11.7-2-0-66.sbn
tftp-server flash:phone/7906-7911/term11.default.loads
tftp-server flash:phone/7970-7971/apps70.1-1-3-30.sbn
tftp-server flash:phone/7970-7971/cnu70.3-1-3-30.sbn
tftp-server flash:phone/7970-7971/dsp70.1-1-3-30.sbn
tftp-server flash:phone/7970-7971/jar70sccp.8-0-3-32.sbn
tftp-server flash:phone/7970-7971/SCCP70.8-0-4SR2S.loads
tftp-server flash:phone/7970-7971/term70.default.loads
tftp-server flash:phone/7970-7971/term71.default.loads
!
control-plane
!
!
!
voice-port 0/2/0
connection plar 595
caller-id enable
!
voice-port 0/2/1
connection plar 500
!
voice-port 0/2/2
connection plar 594
caller-id alerting dsp-pre-allocate
!
voice-port 0/2/3
!
!
!
sccp ccm 172.16.1.225 identifier 1
sccp ip precedence 3
!
dial-peer cor custom
name SPECIAL
name default
!
!
dial-peer cor list TO-SPECIAL
member SPECIAL
!
dial-peer cor list BICHAREY
member default
!
!
dial-peer voice 1 voip
destination-pattern 1..
session target ipv4:212.102.4.68
!
dial-peer voice 10 voip
service aa
destination-pattern 555
session target ipv4:192.168.1.100
incoming called-number 555
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 150 voip
destination-pattern 590
session target ipv4:10.10.10.10
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 151 voip
service cme-aa150
incoming called-number 590
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 580 voip
destination-pattern 585
session target ipv4:20.20.20.20
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 581 voip
service cme-aa11
incoming called-number 585
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 588 voip
destination-pattern 589
session target ipv4:30.30.30.30
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 589 voip
service cme-aa12
incoming called-number 589
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 3 pots
corlist outgoing TO-SPECIAL
description "to local numbers"
destination-pattern [2,4]......
port 0/2/2
!
dial-peer voice 100 voip
destination-pattern 594
session target ipv4:21.21.21.21
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 101 voip
service cme-aaf
incoming called-number 594
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 102 voip
destination-pattern 595
session target ipv4:22.22.22.22
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 103 voip
service toll-aa
incoming called-number 595
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 105 voip
destination-pattern 596
session target ipv4:23.23.23.23
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 106 voip
service cme-aaf2
incoming called-number 596
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 594 voip
!
dial-peer voice 4 pots
description TO Tool Free Number
destination-pattern [8-9].......
port 0/2/2
!
dial-peer voice 5 pots
corlist outgoing TO-SPECIAL
destination-pattern .T
port 0/2/2
forward-digits all
!
!
!
!
telephony-service
load 7910 P00403020214
load 7960-7940 P00307020200
load 7970 SCCP70.8-0-4SR2S
load 7911 SCCP11.7-2-1-0S.loads
load 7912 CP7912060000SCCP050124A.sbin
max-ephones 30
max-dn 30
ip source-address 192.168.2.1 port 2000
auto assign 1 to 30
timeouts interdigit 2
system message NASCOM
cnf-file location flash:
mwi reg-e164
max-conferences 8 gain -6
web admin system name nascom password nascom
dn-webedit
time-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 26 2010 07:10:26
!
!
ephone-dn 1 dual-line
number 581
label SERVER
name SERVER
corlist incoming BICHAREY
!
!
ephone-dn 2 dual-line
number 535
label Mohamed Fahim
name Mohamed Fahim
corlist incoming BICHAREY
!
!
ephone-dn 3
number 580
label Meeting Room
name Meeting Room
intercom 307 barge-in
corlist incoming BICHAREY
!
!
ephone-dn 4 dual-line
number 533
label Mohammad Ayub
name Mohammad Ayub
corlist incoming BICHAREY
!
!
ephone-dn 5 dual-line
number 572
label JOse Sawadar Reuuidan
name Jose Sawad Reuuidan
corlist incoming BICHAREY
!
!
ephone-dn 6 dual-line
number 564
label Roberto Faldes
name Roberto Faldes
corlist incoming BICHAREY
!
!
ephone-dn 7 dual-line
number 562
label Walid Abdus Salam
name Walid Abdus Salam
corlist incoming BICHAREY
!
!
ephone-dn 8 dual-line
number 107
corlist incoming BICHAREY
!
!
ephone-dn 9 dual-line
number 570
label Mohd. Naguaib Elbadrawy
name Mohd. Naguaib Elbadrawy
corlist incoming BICHAREY
!
!
ephone-dn 10 dual-line
number 542
label Ibrahim Fathy
name Ibrahim Fathy
corlist incoming BICHAREY
!
!
ephone-dn 11 dual-line
number 543
label Ahmed mohammed
name Ahmed mohammed
corlist incoming BICHAREY
!
!
ephone-dn 12 dual-line
number 551
label Mohamed Rabie
name Mohamed Rabie
corlist incoming BICHAREY
!
!
ephone-dn 13 dual-line
number 563
label Ahmad Sulaiman
name Ahmad Sulaiman
corlist incoming BICHAREY
!
!
ephone-dn 14 dual-line
number 544
label Ayman Abdalfatiah
name Ayman Abdalfatiah
corlist incoming BICHAREY
!
!
ephone-dn 15 dual-line
number 500
label Sulaiman Mohamed Annasban
name Sulaiman Mohamed Annasban
!
!
ephone-dn 16 dual-line
number 511
label Mohammed Muddassir
name Mohammad Muddassir
!
!
ephone-dn 17 dual-line
number 561
label Abbas Izhar
name Abbas Izhar
corlist incoming BICHAREY
!
!
ephone-dn 18 dual-line
number 540
label Tamer Ahmed
name Tamer Ahmed
corlist incoming BICHAREY
!
!
ephone-dn 19 dual-line
number 541
label NAnnanan Kuthupalakkal
name Nannanan Kuthupalakkal
corlist incoming BICHAREY
!
!
ephone-dn 20 dual-line
number 532
label Ahmed Sami
name Ahmed Sami
corlist incoming BICHAREY
!
!
ephone-dn 21 dual-line
number 536
label Sentha - Marai
name Sentha - Marai
corlist incoming BICHAREY
!
!
ephone-dn 22 dual-line
number 534
label Anisurahman
name Anisurahman
corlist incoming BICHAREY
!
!
ephone-dn 23 dual-line
number 122
corlist incoming BICHAREY
!
!
ephone-dn 24
number 307
label intercom
intercom 580 barge-in
!
!
ephone-dn 25 dual-line
number 124
!
!
ephone-dn 26 dual-line
number 125
!
!
ephone-dn 27 dual-line
number 126
!
!
ephone-dn 28 dual-line
number 127
!
!
ephone-dn 29 dual-line
number 128
!
!
ephone-dn 30 dual-line
number 129
!
!
ephone 1
no multicast-moh
mac-address 001D.0956.0FAA
type CIPC
button 1:1
!
!
!
ephone 2
no multicast-moh
mac-address 0024.14B4.DC92
type 7911
button 1:2
!
!
!
ephone 3
no multicast-moh
mac-address 001C.58FB.0E56
type 7911
button 1:3
!
!
!
ephone 4
no multicast-moh
mac-address 0024.9733.B1E6
type 7911
button 1:4
!
!
!
ephone 5
no multicast-moh
mac-address 0024.9734.07AD
type 7911
button 1:5
!
!
!
ephone 6
no multicast-moh
mac-address 0024.14B4.DB3C
type 7911
button 1:6
!
!
ephone 7
no multicast-moh
mac-address 0024.14B4.DD58
type 7911
button 1:7
!
!
!
ephone 8
no multicast-moh
mac-address 0024.97AA.EB2D
speed-dial 1 100 label "server"
speed-dial 2 101 label "dfgh"
button 1:8
!
!
!
ephone 9
no multicast-moh
mac-address 0024.14B4.DCB4
type 7911
button 1:9
!
!
!
ephone 10
no multicast-moh
mac-address 0024.9734.53CD
type 7911
button 1:10
!
!
!
ephone 11
no multicast-moh
mac-address 0024.9733.8DC1
type 7911
button 1:11
!
!
!
ephone 12
no multicast-moh
mac-address 0024.9734.05B2
type 7911
button 1:12
!
!
!
ephone 13
no multicast-moh
mac-address 0024.14B4.DD6C
speed-dial 1 511 label "Secretary"
speed-dial 2 570 label "Mohd.Naguaib"
speed-dial 3 540 label "Tamer"
speed-dial 4 532 label "Ahmad"
type 7911
button 1:13
!
!
!
ephone 14
no multicast-moh
mac-address 001F.9EAE.0CC7
type 7911
button 1:14
!
!
!
ephone 15
no multicast-moh
mac-address 0017.596E.C1AC
speed-dial 1 511 label "Secretary"
speed-dial 2 570 label "Mohd.Naguaib"
speed-dial 3 540 label "Tamer"
speed-dial 4 532 label "Ahmad"
type 7970
button 1:15
!
!
!
ephone 16
no multicast-moh
mac-address 0024.14B4.DBED
type 7911
button 1:24
!
!
!
ephone 17
no multicast-moh
mac-address 0024.14B3.2490
type 7911
button 1:17
!
!
!
ephone 18
no multicast-moh
mac-address 0024.14B4.DB82
type 7911
button 1:18
!
!
!
ephone 19
no multicast-moh
mac-address 0024.14B4.9C55
type 7911
button 1:19
!
!
!
ephone 20
no multicast-moh
mac-address 0024.14B4.DC8B
type 7911
button 1:20
!
!
!
ephone 21
no multicast-moh
mac-address 0024.9733.B6BB
type 7911
button 1:21
!
!
!
ephone 22
no multicast-moh
mac-address 0024.14B4.DD04
type 7911
button 1:22
!
!
!
ephone 23
no multicast-moh
mac-address 0017.593A.318E
type 7940
button 1:9
!
!
!
ephone 24
no multicast-moh
mac-address 001D.A266.DC16
speed-dial 1 500 label "BOSS"
type 7960
button 1:16 3:24
!
!
!
ephone 25
no multicast-moh
mac-address 0017.5A7B.89FC
type 7905
button 1:23
!
!
!
ephone 26
no multicast-moh
!
!
!
ephone 27
no multicast-moh
!
!
!
ephone 28
no multicast-moh
!
!
!
ephone 29
no multicast-moh
!
!
!
ephone 30
no multicast-moh
!
!
banner exec ^C
% Password expiration warning.
-----------------------------------------------------------------------
Cisco Router and Security Device Manager (SDM) is installed on this device an
it provides the default username "cisco" for one-time use. If you have alrea
used the username "cisco" to login to the router and your IOS image supports
"one-time" user option, then this username has already expired. You will not
able to login to the router with this username after you exit this session.
It is strongly suggested that you create a new username with a privilege leve
of 15 using the following command.
username <myuser> privilege 15 secret 0 <mypassword>
Replace <myuser> and <mypassword> with the username and password you want to
use.
-----------------------------------------------------------------------
^C
banner login ^C
-----------------------------------------------------------------------
Cisco Router and Security Device Manager (SDM) is installed on this device.
This feature requires the one-time use of the username "cisco"
with the password "cisco". The default username and password have a privilege
vel of 15.
Please change these publicly known initial credentials using SDM or the IOS C
Here are the Cisco IOS commands.
username <myuser> privilege 15 secret 0 <mypassword>
no username cisco
Replace <myuser> and <mypassword> with the username and password you want to
.
For more information about SDM please follow the instructions in the QUICK ST
GUIDE for your router or go to http://www.cisco.com/go/sdm
-----------------------------------------------------------------------
^C
!
line con 0
password 7 0518071A25451A58
login
line aux 0
line vty 0 4
privilege level 15
password 7 0017121300525F57
login local
transport input telnet ssh
line vty 5 15
privilege level 15
login local
transport input telnet ssh
!
scheduler allocate 20000 1000
!
end
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: Anusha Kannappan on 01-03-2010 06:54:34 AM
Hi Javeen,
Please clarify few of my queries related to call scenario in order to investigate the issue in depth.
You have mentioned when the caller dials the company number the greeting message is played. Here does the number means the pilot number? If not what is the number?
service cme-aaf flash:app-b-acd-aa-2.1.2.2.tcl
param aa-pilot 594
And with respect to the dial-by-extension, here also first the pilot number has to be dialed where we get the menu options being played and there we need to select the dial-by-extension option to call the destination with an extension. Please let us know whether the above mentioned procedure was carried out? If not how is being done and please share the call flow with the previous working conditions.
Also share us your logs with the following debugs enabled
debug voip application tcl
debug voip application state
debug voip application script
Thanks,
Anusha
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: javeen shanavas on 01-03-2010 02:24:12 PM
thnks 4 ur quick responce......
here we jst dail the company number 912688882,which mathes the (dial peer voice 3 pots) port 0/2/0......thre we confgre plar to 594.......thn it mathes the cme-aaf script .which is working in assocition wth the acdf......thrz a hunt to the extention ,which is not workng.........
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: javeen shanavas on 01-03-2010 02:28:03 PM
srry port 0/2/2
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: Yawming Chen on 01-03-2010 06:17:59 PM
If it was working fine but suddenly stop working then I will check if there is any thing changed recently, like IOS configuration.
So problem could be
1. IOS config
2. For some reason, Tcl application did not collect digits correctly
3. Script error
If you are using standrad BACD script then you can open a TAC SR. If you are using costom script then you open a SR against Cisco Developer Support if needed.
http://developer.cisco.com/web/devservices
But for your case I can see you are using a very old version of BACD script. There is known issue of using the version prior 2.1.2.3 with the later vesrion of IOS image. So before digging your issue I suggest you download latest version of BACD script
http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=/cisco/voice/ip-phone/ip-iostsp/cme-bacd-3.0.0.2.tar
Thanks,
Yawming
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: javeen shanavas on 02-03-2010 06:49:15 AM
thnks 4 ur responce
no.......i didt any changes in config side.i think the following script is nt working.......
service queue flash:/bacdprompts/app-b-acd-2.1.0.0.tcl
!
service acdf flash:app-b-acd-2.1.2.2.tcl
param aa-hunt2 511
param number-of-hunt-grps 8
param aa-hunt6 536
param aa-hunt7 541
param queue-len 30
param aa-hunt3 570
param aa-hunt8 511
param queue-cme-debugs 1
param aa-hunt4 561
param aa-hunt1 596
param aa-hunt5 541
hve any option?????????/
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: Vijay Prasad Neelamegam on 02-03-2010 07:18:52 AM
Hi Javeen,
I went through your config,Here Dial-by-extension option is 9,what is the desired extension number you are trying.Is the e-phone is avaliable for that number?
As Yawming said,can you try this with latest script from the following location and provide us the traces with these debugs enabled.
http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=/cisco/voice/ip-phone/ip-iostsp/cme-bacd-3.0.0.2.tar
debug voip application tcl
debug voip application state
debug voip application script
debug voip application core
Thanks
Vijay
Created by: javeen shanavas on 27-02-2010 01:48:03 PM
Hi Experts,
I am having a problem with my TCL:
Every thing was working fine but suddenly a problem came up:
when a caller dials the company number a greeting message is played, but when he dials the extension, the routers does not recognize the entered digits, and this message played "the destination you called is unreachable please re-enter the number you are calling"
Any idea to solve this probelm???
cofig mention below
Building configuration...
Current configuration : 19337 bytes
!
! Last configuration change at 07:10:45 UTC Sun Jan 31 2010 by nascom
! NVRAM config last updated at 07:02:36 UTC Sun Jan 31 2010 by nascom
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname Nascom_Lease
!
boot-start-marker
boot-end-marker
!
! card type command needed for slot/vwic-slot 0/1
logging buffered 51200 warnings
enable password 7 03175A1E0206751D
!
no aaa new-model
!
resource policy
!
clock calendar-valid
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.16.1.201
ip dhcp excluded-address 172.16.1.225
ip dhcp excluded-address 172.16.1.240 172.16.1.245
ip dhcp excluded-address 192.168.2.1
ip dhcp excluded-address 192.168.1.100
!
ip dhcp pool VOICE
network 192.168.2.0 255.255.255.0
default-router 192.168.2.1
option 150 ip 192.168.2.1
domain-name nascom.com.sa
dns-server 172.16.1.1 212.102.0.10
!
ip dhcp pool voice
!
!
no ip domain lookup
ip domain name nascom.com.sa
!
!
voice-card 0
no dspfarm
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
call start slow
!
!
!
!
!
!
!
!
!
!
!
!
voice register global
max-dn 48
max-pool 12
!
!
voice translation-rule 2
rule 1 /^7...\(5555\)/ /90044232141\1/
!
voice translation-rule 3
rule 1 /^7...\(5555\)/ /\1/
!
!
!
application
service aa flash:/bacdprompts/app-b-acd-aa-2.1.0.0.tcl
!
service cme-aaf flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 0
param second-greeting-time 30
paramspace english language en
param max-time-vm-retry 1
param voice-mail 511
param max-time-call-retry 60
param max-extension-length 3
param aa-pilot 594
param number-of-hunt-grps 8
paramspace english location flash:/phone/
param dial-by-extension-option 9
param handoff-string cme-aaf
param call-retry-timer 20
paramspace english prefix en
param service-name acdf
!
service cme-aaf2 flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 0
param max-extension-length 3
param aa-pilot 596
paramspace english language en
param second-greeting-time 30
param call-retry-timer 20
param max-time-call-retry 60
param voice-mail 511
param service-name acdf2
paramspace english location flash:
param number-of-hunt-grps 8
param dial-by-extension-option 9
param handoff-string cme-aaf2
paramspace english prefix en
param max-time-vm-retry 1
!
service aa12 service
!
service acdf2 flash:app-b-acd-2.1.2.2.tcl
param aa-hunt8 511
param queue-cme-debugs 1
param aa-hunt4 561
param aa-hunt5 541
param aa-hunt1 596
param aa-hunt2 511
param aa-hunt6 536
param number-of-hunt-grps 8
param aa-hunt7 541
param queue-len 30
param aa-hunt3 570
!
service TOLL flash:app-b-acd-2.1.2.2.tcl
param aa-hunt1 511
param number-of-hunt-grps 8
param queue-len 30
param queue-cme-debugs 1
!
service queue flash:/bacdprompts/app-b-acd-2.1.0.0.tcl
!
service acdf flash:app-b-acd-2.1.2.2.tcl
param aa-hunt2 511
param number-of-hunt-grps 8
param aa-hunt6 536
param aa-hunt7 541
param queue-len 30
param aa-hunt3 570
param aa-hunt8 511
param queue-cme-debugs 1
param aa-hunt4 561
param aa-hunt1 596
param aa-hunt5 541
!
service TOLL-AA flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 9
paramspace english index 0
param dial-by-extension-option 9
param handoff-string TOLL-AA
paramspace english language en
param call-retry-timer 20
param service-name TOLL
paramspace english location flash:/its/
param second-greeting-time 30
param max-time-vm-retry 1
param max-time-call-retry 60
param voice-mail 511
paramspace english prefix en
param aa-pilot 595
!
!
!
crypto pki trustpoint TP-self-signed-697467013
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-697467013
revocation-check none
rsakeypair TP-self-signed-697467013
!
!
crypto pki certificate chain TP-self-signed-697467013
certificate self-signed 01
30820250 308201B9 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
30312E30 2C060355 04031325 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 36393734 36373031 33301E17 0D303931 30323130 39313235
325A170D 32303031 30313030 30303030 5A303031 2E302C06 03550403 1325494F
532D5365 6C662D53 69676E65 642D4365 72746966 69636174 652D3639 37343637
30313330 819F300D 06092A86 4886F70D 01010105 0003818D 00308189 02818100
D2CC0BAA 0B6AD69E 31629484 F5B648FC C7C3F079 C3A4ED00 AB8BED1A 72B88576
011D89EB 9B4B844F 59AD21C9 064ECC48 3F7F6C56 CB96A3C4 4301CDBA 35EF8B00
C4BF81F9 CF1940E5 913DEB00 BF9E5522 65EB9045 26FEEC56 5A0A53A3 C917E538
32087D0A B8141401 B44E24FC 363D8BEA F6999731 139064E2 3A6B93CF 6A743ACF
02030100 01A37A30 78300F06 03551D13 0101FF04 05300301 01FF3025 0603551D
11041E30 1C821A4E 6173636F 6D5F4C65 6173652E 6E617363 6F6D2E63 6F6D2E73
61301F06 03551D23 04183016 8014B1DD 36722992 86DCB004 E8300F8F F4363EBD
C997301D 0603551D 0E041604 14B1DD36 72299286 DCB004E8 300F8FF4 363EBDC9
97300D06 092A8648 86F70D01 01040500 03818100 3C3879B1 8A451E2F A83C1864
D6ED617A 56E5D7ED 47058F11 B2209B51 776F237F 9E140500 B8049882 C3BB68CA
75B82EEE FE40A2DF 942DA546 77AAB4E0 E29DD363 EC0CFE8C 3DDB6493 870C69FD
23E6AE99 8D42FE7E BC2EB1FE A1EBFA12 BABAB04D BC69D1DB E87708A9 D2C6374B
2B365F73 A99B28C4 C57D44AA 6917E405 4E3DCDB9
quit
username nascom password 0 nascom
!
!
!
!
!
interface Tunnel0
ip address 172.20.0.49 255.255.255.252
tunnel source FastEthernet0/0
tunnel destination 172.16.16.234
!
interface Tunnel1
ip address 172.20.0.57 255.255.255.252
shutdown
tunnel source FastEthernet0/0
tunnel destination 212.102.4.68
!
interface Tunnel2
description To Salec
ip address 172.20.0.53 255.255.255.252
tunnel source FastEthernet0/0
tunnel destination 212.102.4.112
!
interface Tunnel3
ip address 10.11.10.1 255.255.255.252
shutdown
tunnel source FastEthernet0/0
tunnel destination 212.102.4.112
!
interface Tunnel10
ip address 1.1.1.1 255.255.255.0
tunnel source FastEthernet0/0
tunnel destination 212.102.4.68
!
interface Tunnel25
no ip address
!
interface Loopback10
ip address 10.10.10.10 255.255.255.0
!
interface Loopback20
ip address 20.20.20.20 255.255.255.0
!
interface Loopback21
ip address 21.21.21.21 255.255.255.0
!
interface Loopback22
ip address 22.22.22.22 255.255.255.0
!
interface Loopback23
ip address 23.23.23.23 255.255.255.0
!
interface Loopback30
ip address 30.30.30.30 255.255.255.0
!
interface FastEthernet0/0
description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-FE 0/0$
ip address 172.16.16.166 255.255.255.252
duplex auto
speed auto
!
interface FastEthernet0/1
description $ES_LAN$
ip address 172.16.3.225 255.255.255.0
duplex auto
speed auto
!
interface FastEthernet0/1.1
encapsulation dot1Q 5
ip address 192.168.2.1 255.255.255.0
!
interface Serial0/0/0
no ip address
shutdown
clock rate 2000000
!
router rip
version 2
network 172.16.0.0
network 172.20.0.0
no auto-summary
!
ip route 0.0.0.0 0.0.0.0 172.16.3.20
ip route 172.16.0.0 255.255.252.0 Tunnel0
ip route 172.16.16.232 255.255.255.252 172.16.16.165
ip route 172.16.100.0 255.255.255.0 Tunnel0
ip route 212.102.4.112 255.255.255.255 FastEthernet0/0
ip route 212.102.4.112 255.255.255.255 172.16.16.165
!
!
ip http server
ip http access-class 23
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!
access-list 10 deny any log
!
!
tftp-server flash
00308000500.bintftp-server flash
00308000500.loadstftp-server flash
00308000500.sb2tftp-server flash
00308000500.sbntftp-server flash
00405000700.bintftp-server flash
00405000700.sbntftp-server flash
00307020200.bintftp-server flash
00307020200.loadstftp-server flash
00307020200.sb2tftp-server flash
00307020200.sbntftp-server flash
00403020214.bintftp-server SCCP11.7-2-1-0S.loads
tftp-server flash:phone/7906-7911/SCCP11.7-2-1-0S.loads
tftp-server flash:phone/7906-7911/apps11.1-0-0-72.sbn
tftp-server flash:phone/7906-7911/cnu11.3-0-0-81.sbn
tftp-server flash:phone/7906-7911/cvm11.7-2-0-66.sbn
tftp-server flash:phone/7906-7911/dsp11.1-0-0-73.sbn
tftp-server flash:phone/7906-7911/jar11.7-2-0-66.sbn
tftp-server flash:phone/7906-7911/term11.default.loads
tftp-server flash:phone/7970-7971/apps70.1-1-3-30.sbn
tftp-server flash:phone/7970-7971/cnu70.3-1-3-30.sbn
tftp-server flash:phone/7970-7971/dsp70.1-1-3-30.sbn
tftp-server flash:phone/7970-7971/jar70sccp.8-0-3-32.sbn
tftp-server flash:phone/7970-7971/SCCP70.8-0-4SR2S.loads
tftp-server flash:phone/7970-7971/term70.default.loads
tftp-server flash:phone/7970-7971/term71.default.loads
!
control-plane
!
!
!
voice-port 0/2/0
connection plar 595
caller-id enable
!
voice-port 0/2/1
connection plar 500
!
voice-port 0/2/2
connection plar 594
caller-id alerting dsp-pre-allocate
!
voice-port 0/2/3
!
!
!
sccp ccm 172.16.1.225 identifier 1
sccp ip precedence 3
!
dial-peer cor custom
name SPECIAL
name default
!
!
dial-peer cor list TO-SPECIAL
member SPECIAL
!
dial-peer cor list BICHAREY
member default
!
!
dial-peer voice 1 voip
destination-pattern 1..
session target ipv4:212.102.4.68
!
dial-peer voice 10 voip
service aa
destination-pattern 555
session target ipv4:192.168.1.100
incoming called-number 555
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 150 voip
destination-pattern 590
session target ipv4:10.10.10.10
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 151 voip
service cme-aa150
incoming called-number 590
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 580 voip
destination-pattern 585
session target ipv4:20.20.20.20
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 581 voip
service cme-aa11
incoming called-number 585
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 588 voip
destination-pattern 589
session target ipv4:30.30.30.30
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 589 voip
service cme-aa12
incoming called-number 589
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 3 pots
corlist outgoing TO-SPECIAL
description "to local numbers"
destination-pattern [2,4]......
port 0/2/2
!
dial-peer voice 100 voip
destination-pattern 594
session target ipv4:21.21.21.21
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 101 voip
service cme-aaf
incoming called-number 594
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 102 voip
destination-pattern 595
session target ipv4:22.22.22.22
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 103 voip
service toll-aa
incoming called-number 595
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 105 voip
destination-pattern 596
session target ipv4:23.23.23.23
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 106 voip
service cme-aaf2
incoming called-number 596
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 594 voip
!
dial-peer voice 4 pots
description TO Tool Free Number
destination-pattern [8-9].......
port 0/2/2
!
dial-peer voice 5 pots
corlist outgoing TO-SPECIAL
destination-pattern .T
port 0/2/2
forward-digits all
!
!
!
!
telephony-service
load 7910 P00403020214
load 7960-7940 P00307020200
load 7970 SCCP70.8-0-4SR2S
load 7911 SCCP11.7-2-1-0S.loads
load 7912 CP7912060000SCCP050124A.sbin
max-ephones 30
max-dn 30
ip source-address 192.168.2.1 port 2000
auto assign 1 to 30
timeouts interdigit 2
system message NASCOM
cnf-file location flash:
mwi reg-e164
max-conferences 8 gain -6
web admin system name nascom password nascom
dn-webedit
time-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 26 2010 07:10:26
!
!
ephone-dn 1 dual-line
number 581
label SERVER
name SERVER
corlist incoming BICHAREY
!
!
ephone-dn 2 dual-line
number 535
label Mohamed Fahim
name Mohamed Fahim
corlist incoming BICHAREY
!
!
ephone-dn 3
number 580
label Meeting Room
name Meeting Room
intercom 307 barge-in
corlist incoming BICHAREY
!
!
ephone-dn 4 dual-line
number 533
label Mohammad Ayub
name Mohammad Ayub
corlist incoming BICHAREY
!
!
ephone-dn 5 dual-line
number 572
label JOse Sawadar Reuuidan
name Jose Sawad Reuuidan
corlist incoming BICHAREY
!
!
ephone-dn 6 dual-line
number 564
label Roberto Faldes
name Roberto Faldes
corlist incoming BICHAREY
!
!
ephone-dn 7 dual-line
number 562
label Walid Abdus Salam
name Walid Abdus Salam
corlist incoming BICHAREY
!
!
ephone-dn 8 dual-line
number 107
corlist incoming BICHAREY
!
!
ephone-dn 9 dual-line
number 570
label Mohd. Naguaib Elbadrawy
name Mohd. Naguaib Elbadrawy
corlist incoming BICHAREY
!
!
ephone-dn 10 dual-line
number 542
label Ibrahim Fathy
name Ibrahim Fathy
corlist incoming BICHAREY
!
!
ephone-dn 11 dual-line
number 543
label Ahmed mohammed
name Ahmed mohammed
corlist incoming BICHAREY
!
!
ephone-dn 12 dual-line
number 551
label Mohamed Rabie
name Mohamed Rabie
corlist incoming BICHAREY
!
!
ephone-dn 13 dual-line
number 563
label Ahmad Sulaiman
name Ahmad Sulaiman
corlist incoming BICHAREY
!
!
ephone-dn 14 dual-line
number 544
label Ayman Abdalfatiah
name Ayman Abdalfatiah
corlist incoming BICHAREY
!
!
ephone-dn 15 dual-line
number 500
label Sulaiman Mohamed Annasban
name Sulaiman Mohamed Annasban
!
!
ephone-dn 16 dual-line
number 511
label Mohammed Muddassir
name Mohammad Muddassir
!
!
ephone-dn 17 dual-line
number 561
label Abbas Izhar
name Abbas Izhar
corlist incoming BICHAREY
!
!
ephone-dn 18 dual-line
number 540
label Tamer Ahmed
name Tamer Ahmed
corlist incoming BICHAREY
!
!
ephone-dn 19 dual-line
number 541
label NAnnanan Kuthupalakkal
name Nannanan Kuthupalakkal
corlist incoming BICHAREY
!
!
ephone-dn 20 dual-line
number 532
label Ahmed Sami
name Ahmed Sami
corlist incoming BICHAREY
!
!
ephone-dn 21 dual-line
number 536
label Sentha - Marai
name Sentha - Marai
corlist incoming BICHAREY
!
!
ephone-dn 22 dual-line
number 534
label Anisurahman
name Anisurahman
corlist incoming BICHAREY
!
!
ephone-dn 23 dual-line
number 122
corlist incoming BICHAREY
!
!
ephone-dn 24
number 307
label intercom
intercom 580 barge-in
!
!
ephone-dn 25 dual-line
number 124
!
!
ephone-dn 26 dual-line
number 125
!
!
ephone-dn 27 dual-line
number 126
!
!
ephone-dn 28 dual-line
number 127
!
!
ephone-dn 29 dual-line
number 128
!
!
ephone-dn 30 dual-line
number 129
!
!
ephone 1
no multicast-moh
mac-address 001D.0956.0FAA
type CIPC
button 1:1
!
!
!
ephone 2
no multicast-moh
mac-address 0024.14B4.DC92
type 7911
button 1:2
!
!
!
ephone 3
no multicast-moh
mac-address 001C.58FB.0E56
type 7911
button 1:3
!
!
!
ephone 4
no multicast-moh
mac-address 0024.9733.B1E6
type 7911
button 1:4
!
!
!
ephone 5
no multicast-moh
mac-address 0024.9734.07AD
type 7911
button 1:5
!
!
!
ephone 6
no multicast-moh
mac-address 0024.14B4.DB3C
type 7911
button 1:6
!
!
ephone 7
no multicast-moh
mac-address 0024.14B4.DD58
type 7911
button 1:7
!
!
!
ephone 8
no multicast-moh
mac-address 0024.97AA.EB2D
speed-dial 1 100 label "server"
speed-dial 2 101 label "dfgh"
button 1:8
!
!
!
ephone 9
no multicast-moh
mac-address 0024.14B4.DCB4
type 7911
button 1:9
!
!
!
ephone 10
no multicast-moh
mac-address 0024.9734.53CD
type 7911
button 1:10
!
!
!
ephone 11
no multicast-moh
mac-address 0024.9733.8DC1
type 7911
button 1:11
!
!
!
ephone 12
no multicast-moh
mac-address 0024.9734.05B2
type 7911
button 1:12
!
!
!
ephone 13
no multicast-moh
mac-address 0024.14B4.DD6C
speed-dial 1 511 label "Secretary"
speed-dial 2 570 label "Mohd.Naguaib"
speed-dial 3 540 label "Tamer"
speed-dial 4 532 label "Ahmad"
type 7911
button 1:13
!
!
!
ephone 14
no multicast-moh
mac-address 001F.9EAE.0CC7
type 7911
button 1:14
!
!
!
ephone 15
no multicast-moh
mac-address 0017.596E.C1AC
speed-dial 1 511 label "Secretary"
speed-dial 2 570 label "Mohd.Naguaib"
speed-dial 3 540 label "Tamer"
speed-dial 4 532 label "Ahmad"
type 7970
button 1:15
!
!
!
ephone 16
no multicast-moh
mac-address 0024.14B4.DBED
type 7911
button 1:24
!
!
!
ephone 17
no multicast-moh
mac-address 0024.14B3.2490
type 7911
button 1:17
!
!
!
ephone 18
no multicast-moh
mac-address 0024.14B4.DB82
type 7911
button 1:18
!
!
!
ephone 19
no multicast-moh
mac-address 0024.14B4.9C55
type 7911
button 1:19
!
!
!
ephone 20
no multicast-moh
mac-address 0024.14B4.DC8B
type 7911
button 1:20
!
!
!
ephone 21
no multicast-moh
mac-address 0024.9733.B6BB
type 7911
button 1:21
!
!
!
ephone 22
no multicast-moh
mac-address 0024.14B4.DD04
type 7911
button 1:22
!
!
!
ephone 23
no multicast-moh
mac-address 0017.593A.318E
type 7940
button 1:9
!
!
!
ephone 24
no multicast-moh
mac-address 001D.A266.DC16
speed-dial 1 500 label "BOSS"
type 7960
button 1:16 3:24
!
!
!
ephone 25
no multicast-moh
mac-address 0017.5A7B.89FC
type 7905
button 1:23
!
!
!
ephone 26
no multicast-moh
!
!
!
ephone 27
no multicast-moh
!
!
!
ephone 28
no multicast-moh
!
!
!
ephone 29
no multicast-moh
!
!
!
ephone 30
no multicast-moh
!
!
banner exec ^C
% Password expiration warning.
-----------------------------------------------------------------------
Cisco Router and Security Device Manager (SDM) is installed on this device an
it provides the default username "cisco" for one-time use. If you have alrea
used the username "cisco" to login to the router and your IOS image supports
"one-time" user option, then this username has already expired. You will not
able to login to the router with this username after you exit this session.
It is strongly suggested that you create a new username with a privilege leve
of 15 using the following command.
username <myuser> privilege 15 secret 0 <mypassword>
Replace <myuser> and <mypassword> with the username and password you want to
use.
-----------------------------------------------------------------------
^C
banner login ^C
-----------------------------------------------------------------------
Cisco Router and Security Device Manager (SDM) is installed on this device.
This feature requires the one-time use of the username "cisco"
with the password "cisco". The default username and password have a privilege
vel of 15.
Please change these publicly known initial credentials using SDM or the IOS C
Here are the Cisco IOS commands.
username <myuser> privilege 15 secret 0 <mypassword>
no username cisco
Replace <myuser> and <mypassword> with the username and password you want to
.
For more information about SDM please follow the instructions in the QUICK ST
GUIDE for your router or go to http://www.cisco.com/go/sdm
-----------------------------------------------------------------------
^C
!
line con 0
password 7 0518071A25451A58
login
line aux 0
line vty 0 4
privilege level 15
password 7 0017121300525F57
login local
transport input telnet ssh
line vty 5 15
privilege level 15
login local
transport input telnet ssh
!
scheduler allocate 20000 1000
!
end
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: Anusha Kannappan on 01-03-2010 06:54:34 AM
Hi Javeen,
Please clarify few of my queries related to call scenario in order to investigate the issue in depth.
You have mentioned when the caller dials the company number the greeting message is played. Here does the number means the pilot number? If not what is the number?
service cme-aaf flash:app-b-acd-aa-2.1.2.2.tcl
param aa-pilot 594
And with respect to the dial-by-extension, here also first the pilot number has to be dialed where we get the menu options being played and there we need to select the dial-by-extension option to call the destination with an extension. Please let us know whether the above mentioned procedure was carried out? If not how is being done and please share the call flow with the previous working conditions.
Also share us your logs with the following debugs enabled
debug voip application tcl
debug voip application state
debug voip application script
Thanks,
Anusha
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: javeen shanavas on 01-03-2010 02:24:12 PM
thnks 4 ur quick responce......
here we jst dail the company number 912688882,which mathes the (dial peer voice 3 pots) port 0/2/0......thre we confgre plar to 594.......thn it mathes the cme-aaf script .which is working in assocition wth the acdf......thrz a hunt to the extention ,which is not workng.........
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: javeen shanavas on 01-03-2010 02:28:03 PM
srry port 0/2/2
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: Yawming Chen on 01-03-2010 06:17:59 PM
If it was working fine but suddenly stop working then I will check if there is any thing changed recently, like IOS configuration.
So problem could be
1. IOS config
2. For some reason, Tcl application did not collect digits correctly
3. Script error
If you are using standrad BACD script then you can open a TAC SR. If you are using costom script then you open a SR against Cisco Developer Support if needed.
http://developer.cisco.com/web/devservices
But for your case I can see you are using a very old version of BACD script. There is known issue of using the version prior 2.1.2.3 with the later vesrion of IOS image. So before digging your issue I suggest you download latest version of BACD script
http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=/cisco/voice/ip-phone/ip-iostsp/cme-bacd-3.0.0.2.tar
Thanks,
Yawming
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: javeen shanavas on 02-03-2010 06:49:15 AM
thnks 4 ur responce
no.......i didt any changes in config side.i think the following script is nt working.......
service queue flash:/bacdprompts/app-b-acd-2.1.0.0.tcl
!
service acdf flash:app-b-acd-2.1.2.2.tcl
param aa-hunt2 511
param number-of-hunt-grps 8
param aa-hunt6 536
param aa-hunt7 541
param queue-len 30
param aa-hunt3 570
param aa-hunt8 511
param queue-cme-debugs 1
param aa-hunt4 561
param aa-hunt1 596
param aa-hunt5 541
hve any option?????????/
Subject: RE: Tcl script is working but the call didt route the hunt group
Replied by: Vijay Prasad Neelamegam on 02-03-2010 07:18:52 AM
Hi Javeen,
I went through your config,Here Dial-by-extension option is 9,what is the desired extension number you are trying.Is the e-phone is avaliable for that number?
As Yawming said,can you try this with latest script from the following location and provide us the traces with these debugs enabled.
http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=/cisco/voice/ip-phone/ip-iostsp/cme-bacd-3.0.0.2.tar
debug voip application tcl
debug voip application state
debug voip application script
debug voip application core
Thanks
Vijay