Core Issue
The extension of the requested user is not valid because the user does not have a primary extension assigned in Cisco CallManager or the ccndir.ini file is missing information.Resolution
To resolve this issue, perform these steps:- On the Cisco CallManager User Information web page, verify that the user has an entry in the AutoAttendant Dialing field, that the user record has an associated phone and that the Primary Extension radio button is selected.
- On the Cisco Customer Response Applications (CRA) server, verify that the ccndir.ini file contains the correct userbase and profilebase information, as shown in this example:
USERBASE "ou=Users, o=cisco.com"
PROFILEBASE "ou=profiles, ou=CCN, o=cisco.com"
For more information on resolving Cisco CRA or Customer Response Solution (CRS), refer to these documents:
Problem Type
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Call Control
CallManagerCallManager User Configuration
Name dialing
Primary extension
Customer Response Solution (CRS) Version
CRS 3.xCustomer Response Solution (CRS) Applications
Autoattendant (AA), Text-to-speech (TTS) or Automatic speech recognition (ASR)Voicemail, Conference, CRS/IPCC, Autoattendant and TTS/ASR Functions
Autoattendant (AA)Voice Applications
IP contact center (IPCC) express
