The supported Antivirus Software for Cisco CallManager and Cisco Unity servers for protection from Microsoft Windows virus infection

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Core Issue

Since Cisco CallManager and Cisco Unity are Microsoft Windows-based applications, they can be infected by a Windows virus. But, the installation of untested third party virus detection software can impact the Cisco CallManager servers.

Resolution

Cisco has tested this antivirus software and recommends its use in these versions:

• Cisco CallManager 3.2(2) and later:
  
  
  • McAfee VirusScan 4.5 and later
     
  • Symantec Antivirus Corporate Edition versions 7.61, 8.0, 8.1, 9.0, 10.0 and 10.1.4 
    
    Refer to Using Symantec AntiVirus  (Norton AntiVirus) with Cisco CallManager for installation and test results on these Symantec Antivirus versions.
  Refer to Third-Party Platform Agents Running with Cisco CallManager for more information.
  
  
•   Cisco CallManager versions earlier than 3.2(2):
  
  McAfee VirusScan 4.5 and later
  
  Refer to Using McAfee NetShield with Cisco CallManager 3.x for installation information on McAfee VirusScan 4.5.
  
  Note: Only McAfee VirusScan 4.5 and later is supported at this time.
     
•    Cisco Unity version 4.0 supported antivirus software:
  
  Refer to the Supported Antivirus Software section of System Requirements, and Supported Hardware and Software, and Support Policies..
  
  Note: Specific versions of supported VirusScan software from Computer Associates / McAfee, Symantec and Trend Micro are shown in this document.
     
•    Cisco Unity version 3.1 supported virus scanning software:
  
  Refer to the Supported Virus-Scanning Software section of Cisco Unity 3.1 System Requirements, and Supported Hardware and Software.
  
  Note: Specific versions of supported VirusScan software from Computer Associates / McAfee, Symantec and Trend Micro are shown in this document.
     

Refer to these documents for more information:

•     Cisco Security Agent for IP Communications
  
  
•    MS Windows W32.Blaster.Worm Affects Cisco Unity
•    MS Windows W32.Blaster.Worm Affects Cisco CallManager and IP Telephony Applications
•    Defend Against the Sasser Virus on the MCS Servers