Troubleshoot UCCX- CME Integration Issue

Greeshma Bernad · ‎06-29-2012

In a CME-UCCX environment, the following error message appears in the agent phone display when an IP phone agent tries to login.

"The extension you entered is not associated with this agent ID. Verify the extension and try again".

This document discusses how to troubleshoot this issue.

In a CME-UCCX environment, When the IP phone agent loggin , the following error message appears in the agent phone display.

"The extension you entered is not associated with this agent ID. Verify the extension and try again".

To resolve the issue:

Make sure that you are using the compatible CME IOS image as mentioned in the document Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide .
For more information on CME-IOS version mapping, refer the document Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix..
Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CMESupported Firmware, Platforms, Memory, and Voice Products web page.
For example, for Cisco Unified CME 7.1, go to Cisco Unified CME 7.1 Supported Firmware, Platforms, Memory, and Voice Products and scroll down to view the "Cisco Unified IP Phone Support" table.
Note: Cisco IP Phones 6911, 6921, 6941, 6945, 6961, 8961, 9951, 9971 are not supported as Agent Phones with Cisco Unified CME.

In the UCCX Control Center, make sure that the Unified CME Telephony Subsystem is in service.

Router(config)# sip−ua

Router(config−sip−ua)# presence enable

This document was generated from the following discussion: UCCX Agent can`t loggin

When trying to import users to Cisco Unity Connection 8.x from Cisco Unified Communications Manager, the following error message is received.

The extension or phone number violated a restriction in the Restriction Table

This document explains how to troubleshoot this issue.