Core Issue
In an attempt to delete a subscriber from Cisco Unity, there are a few errors seen in the application event logs, and subscribers are not deleted.
Event Type: Error
Event Source: CiscoUnity_DalDb
Event Category: Startup
Event ID: 31003
Date: 6/23/2006
Time: 11:01:42 AM
User: N/A
Computer: UNITY1
Description:
Last Category An error occurred in attempting to remove 0018c0bcdb965d45bcd8092c33758089 from the directory.
Event Type: Error
Event Source: CiscoUnity_DSAD
Event Category: Error
Event ID: 1047
Date: 6/23/2006
Time: 11:01:42 AM
User: N/A
Computer: UNITY1
Description:
The Cisco Unity service that monitors Active Directory (AvDSAD) failed to remove object.
Type: AVOBJECTTYPE_MAILUSER
Name: ???
Reason: ERROR_DS_NO_SUCH_OBJECT: There is no such object on the server.
Domain Controller: ITAMDC01.corp.wdsglobal.com
Possible causes include: 1) Network connectivity to the Domain Controller. 2) Insufficient rights for the Cisco Unity service that
monitors Active Directory (AvDSAD) account.
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30012
Date: 6/23/2006
Time: 11:01:42 AM
User: N/A
Computer: UNITY1
Description:
An occurred which prevents successful Exchange access by AvCsMgr via MAPI.
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30007
Date: 6/23/2006
Time: 11:01:42 AM
User: N/A
Computer: UNITY1
Description:
An error occurred while AvCsMgr tried to logon to MAPI mailbox /o=WDSGlobal/ou=Seattle/cn=Recipients/cn=Doug.Branson on server ITAMEX01. The MAPI subsystem return the following error: The information store could not be opened.
Ensure that the Cisco Unity service that monitors Active Directory (AvDSAD) can contact the Domain Controller and has sufficient rights to remove objects. If the problem persists, enable all the micro traces for the Cisco Unity service that monitors Active Directory (AvDSAD) in the Cisco Unity Diagnostic Tool. Report the problem to Cisco Technical Support and include the diagnostic log.
These errors are typically an indication of configuration issues with Cisco Unity, Microsoft Exchange, or the MAPI subsystem. Verify that the Cisco Unity services accounts are granted the correct permissions and that there are no issues with the installation. The SysCheck utility might assist in the diagnosis of the problem.
Refer to Cisco Unity Error Message Finder for more information.
Resolution
In order to resolve this issue perform these steps:
- Restart the AvDSAD and AvGlobalcatalog services and monitor changes in the Active Directory and in the Global Catalog.
- Choose Cisco Unity Tools Depot > Diagnostics Tools and double-click on DOHProp test.
Contact Cisco Technical Support for passwords and do not make any other changes in the Digital Off-Hook (DOH) as it can severely damage the Cisco Unity server.
- Enter the password for the day, and click on the DOH Property Tester window.
- Choose GC Monitor, and choose TotalResync.
- In the Event Viewer, ideally, these events appear:
Event ID: 1038
The Cisco Unity service that monitors the global catalog (AvDSGlobalCatalog) started a full synchronization cycle with...
When it finishes, this appears:
Event ID: 1043
The Cisco Unity service that monitors the global catalog (AvDSGlobalCatalog) completed a full synchronization cycle with...
- Close the GC Monitor window, and then choose AD Monitor.
- Choose TotalResync.
- In the Event Viewer, ideally, these events appear:
Event ID: 1094
The Cisco Unity service that monitors Active Directory (AvDSAD) started a full synchronization cycle. A message will be written to the event log when this synchronization cycle is complete...
When it finishes, this appears:
Event ID: 1093
The Cisco Unity service that monitors Active Directory (AvDSAD) completed a full synchronization cycle with...
- Close the DOH windows and try to delete or import subscribers.
Refer to these documents for more information and troubleshooting tips:
