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Upgrading Cisco CRA does not upgrade the RASCAL server and other Cisco Agent Desktop components do not install. Installation fails with an error message

TCC_2
Level 10
Level 10

on ‎06-22-2009 05:07 PM

Resolution

To resolve the issue, complete these steps:

  1. Click OK, and reboot the server.

  2. Go to Control Panel > Add/Remove Programs, and uninstall the component that reported the unsuccessful installation.

  3. Reboot the server, and reinstall Cisco CRA.

For other issues, refer to Diagnosing and Correcting Cisco CRA Problems.


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