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on 01-24-2014 01:17 AM
This document was generated from CDN thread
Created by: sujit pillai on 09-12-2009 06:37:45 AM
Hi,
How to check wheather CDR files are available in the CCM and at what location CDR files are stored ?
I have send following Request of get_file_list
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:tns="http://schemas.cisco.com/ast/soap/" xmlns:types="http://schemas.cisco.com/ast/soap/encodedTypes" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<tns:get_file_list>
<in0 xsi:type="xsd:string">200912081100</in0>
<in1 xsi:type="xsd:string">200912081245</in1>
<in2 xsi:type="xsd:boolean">true</in2>
</tns:get_file_list>
</soap:Body>
</soap:Envelope>
and i got the following response
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server.userException</faultcode>
<faultstring>java.rmi.RemoteException: Invalid date range</faultstring>
<detail>
<ns1:stackTrace xmlns:ns1="http://xml.apache.org/axis/">
java.rmi.RemoteException: Invalid date range
at com.cisco.ccm.serviceability.soap.cdrondemand.CDRonDemandSoapBindingImpl.get_file_list(Unknown Source)
at com.cisco.ccm.serviceability.soap.cdrondemand.CDRonDemandSoapBindingSkeleton.get_file_list(Unknown Source)
at sun.reflect.GeneratedMethodAccessor8598.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at sun.reflect.GeneratedMethodAccessor4451.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:283)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:56)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:189)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:185)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:567)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:619)
</ns1:stackTrace>
<ns2:hostname xmlns:ns2="http://xml.apache.org/axis/">HHIPTS1BS-UCMPUB</ns2:hostname>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
What does it mean Files are not available in CCM? but when FTP starts, cisco start depositing files to the destination.
Is any problem with the request i am sending? how do i confirm wheather files are really not there ? If it is there where are those?
If i am wrong what configuration required in CCM 6.0/7.*?
Please Help me on this issue, Its Urgent
Thanks in advance
Subject: RE: Urgent-How to check CDR files are available in CCM before using CDRonDe
Replied by: David Staudt on 09-12-2009 05:03:53 PM
My guess would be that one of the dates in the range is more recent than the actual time on UCM. Probably if you specify a time that is in the future you would get this error..?
The request looks ok, so if it's not a clock/time issue, please get the AXL logs via RTMT and attach here. Confirm you exact UCM version.
Subject: RE: Urgent-How to check CDR files are available in CCM before using CDRonDe
Replied by: sujit pillai on 14-12-2009 06:15:00 AM
Hi Sir,
Thankyou for response
My CCM version is 7.1.3.10000-11
following is the trace log from RTMT tool.
According to trace get_file_list API checking for the file but, not getting files.
If i have to make changes in setting please let me know.
thanks for your response.
2009-12-14 11:21:59,571 DEBUG [TLC_RisPerfmonQueryThread] perfmon.PerfmonQuery - Perfmon Query Counter. Handle=176587e2-e873-11de-8000-000000000000
2009-12-14 11:21:59,574 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Cisco CallManager System Performance,null,AverageExpectedDelay,0
2009-12-14 11:21:59,575 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Processor,_Total,% CPU Time,55
2009-12-14 11:21:59,575 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Processor,_Total,IOwait Percentage,6
2009-12-14 11:22:00,739 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get_file_list()
2009-12-14 11:22:00,744 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - starttime = 200912141000
2009-12-14 11:22:00,745 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - endtime = 200912141059
2009-12-14 11:22:00,745 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - allFileOption = true
2009-12-14 11:22:00,746 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - not in maintenance window
2009-12-14 11:22:00,746 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - time range is ok
2009-12-14 11:22:00,747 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - dates not crossing over
2009-12-14 11:22:00,747 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - checking /var/log/active/cm/cdr_repository/preserve
2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091128
2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091205
2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091206
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091207
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091208
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091209
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091210
2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091211
2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091212
2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091213
2009-12-14 11:22:00,758 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091214
2009-12-14 11:22:00,758 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - matches dir 20091214
2009-12-14 11:22:00,760 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get file list under /var/log/active/cm/cdr_repository/preserve/20091214
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091215
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091114
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091115
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091116
2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091117
2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091118
2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091119
2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091120
2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091121
2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091122
2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091123
2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091124
2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091125
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091126
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091127
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091129
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091130
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091204
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091201
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091202
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091203
2009-12-14 11:22:00,767 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - checking /var/log/active/cm/cdr_repository/processed
2009-12-14 11:22:00,775 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091208
2009-12-14 11:22:00,776 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091209
2009-12-14 11:22:00,776 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091210
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091211
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091212
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091213
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091214
2009-12-14 11:22:00,778 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - matches dir 20091214
2009-12-14 11:22:00,778 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get file list under /var/log/active/cm/cdr_repository/processed/20091214
2009-12-14 11:22:00,781 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091215
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091114
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091115
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091116
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091117
2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091118
2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091119
2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091120
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091121
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091122
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091123
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091124
2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091125
2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091126
2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091127
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091128
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091129
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091130
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091201
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091202
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091203
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091204
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091205
2009-12-14 11:22:00,788 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091206
2009-12-14 11:22:00,788 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091207
2009-12-14 11:22:00,788 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - found total of 0 files
2009-12-14 11:22:00,972 DEBUG [RMI TCP Connection(6579)-172.16.4.6] rmidispatcher.TCTTaskDispatcherImpl - TCTTaskDispatcherImpl.updateJobResult(): 1258810688203
2009-12-14 11:22:01,014 DEBUG [http-8443-13] requesthandler.MainServlet - --> MainServlet::service()
2009-12-14 11:22:01,014 DEBUG [http-8443-13] requesthandler.MainServlet - From session object: MLA permission is 3
2009-12-14 11:22:01,015 DEBUG [http-8443-13] requesthandler.MainServlet - --> MainServlet::invoke()
2009-12-14 11:22:01,015 DEBUG [http-8443-13] requesthandler.MainServlet - Action ServiceabilityStatusController
2009-12-14 11:22:01,015 DEBUG [http-8443-13] controller.ServiceabilityStatusController - StatusController.execute()
2009-12-14 11:22:01,015 DEBUG [http-8443-13] controller.ServiceabilityStatusController - StatusController.execute(): cmd=result, schId=1258810688203
2009-12-14 11:22:01,016 DEBUG [http-8443-13] rmiinterface.Job - Job.updateLastCheckinTime().
2009-12-14 11:22:01,016 DEBUG [http-8443-13] requesthandler.MainServlet - <-- MainServlet::invoke()
2009-12-14 11:22:01,016 DEBUG [http-8443-13] requesthandler.MainServlet - <-- MainServlet::service()
Thank you
Subject: RE: Urgent-How to check CDR files are available in CCM before using CDRonDe
Replied by: sujit pillai on 15-12-2009 12:46:54 PM
Hi Sir,
I am waiting for your response. I have sent log on same thread
Thank you
Created by: sujit pillai on 09-12-2009 06:37:45 AM
Hi,
How to check wheather CDR files are available in the CCM and at what location CDR files are stored ?
I have send following Request of get_file_list
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:tns="http://schemas.cisco.com/ast/soap/" xmlns:types="http://schemas.cisco.com/ast/soap/encodedTypes" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<tns:get_file_list>
<in0 xsi:type="xsd:string">200912081100</in0>
<in1 xsi:type="xsd:string">200912081245</in1>
<in2 xsi:type="xsd:boolean">true</in2>
</tns:get_file_list>
</soap:Body>
</soap:Envelope>
and i got the following response
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server.userException</faultcode>
<faultstring>java.rmi.RemoteException: Invalid date range</faultstring>
<detail>
<ns1:stackTrace xmlns:ns1="http://xml.apache.org/axis/">
java.rmi.RemoteException: Invalid date range
at com.cisco.ccm.serviceability.soap.cdrondemand.CDRonDemandSoapBindingImpl.get_file_list(Unknown Source)
at com.cisco.ccm.serviceability.soap.cdrondemand.CDRonDemandSoapBindingSkeleton.get_file_list(Unknown Source)
at sun.reflect.GeneratedMethodAccessor8598.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at sun.reflect.GeneratedMethodAccessor4451.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:283)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:56)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:189)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:185)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:567)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:619)
</ns1:stackTrace>
<ns2:hostname xmlns:ns2="http://xml.apache.org/axis/">HHIPTS1BS-UCMPUB</ns2:hostname>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
What does it mean Files are not available in CCM? but when FTP starts, cisco start depositing files to the destination.
Is any problem with the request i am sending? how do i confirm wheather files are really not there ? If it is there where are those?
If i am wrong what configuration required in CCM 6.0/7.*?
Please Help me on this issue, Its Urgent
Thanks in advance
Subject: RE: Urgent-How to check CDR files are available in CCM before using CDRonDe
Replied by: David Staudt on 09-12-2009 05:03:53 PM
My guess would be that one of the dates in the range is more recent than the actual time on UCM. Probably if you specify a time that is in the future you would get this error..?
The request looks ok, so if it's not a clock/time issue, please get the AXL logs via RTMT and attach here. Confirm you exact UCM version.
Subject: RE: Urgent-How to check CDR files are available in CCM before using CDRonDe
Replied by: sujit pillai on 14-12-2009 06:15:00 AM
Hi Sir,
Thankyou for response
My CCM version is 7.1.3.10000-11
following is the trace log from RTMT tool.
According to trace get_file_list API checking for the file but, not getting files.
If i have to make changes in setting please let me know.
thanks for your response.
2009-12-14 11:21:59,571 DEBUG [TLC_RisPerfmonQueryThread] perfmon.PerfmonQuery - Perfmon Query Counter. Handle=176587e2-e873-11de-8000-000000000000
2009-12-14 11:21:59,574 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Cisco CallManager System Performance,null,AverageExpectedDelay,0
2009-12-14 11:21:59,575 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Processor,_Total,% CPU Time,55
2009-12-14 11:21:59,575 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Processor,_Total,IOwait Percentage,6
2009-12-14 11:22:00,739 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get_file_list()
2009-12-14 11:22:00,744 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - starttime = 200912141000
2009-12-14 11:22:00,745 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - endtime = 200912141059
2009-12-14 11:22:00,745 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - allFileOption = true
2009-12-14 11:22:00,746 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - not in maintenance window
2009-12-14 11:22:00,746 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - time range is ok
2009-12-14 11:22:00,747 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - dates not crossing over
2009-12-14 11:22:00,747 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - checking /var/log/active/cm/cdr_repository/preserve
2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091128
2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091205
2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091206
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091207
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091208
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091209
2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091210
2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091211
2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091212
2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091213
2009-12-14 11:22:00,758 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091214
2009-12-14 11:22:00,758 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - matches dir 20091214
2009-12-14 11:22:00,760 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get file list under /var/log/active/cm/cdr_repository/preserve/20091214
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091215
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091114
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091115
2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091116
2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091117
2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091118
2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091119
2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091120
2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091121
2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091122
2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091123
2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091124
2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091125
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091126
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091127
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091129
2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091130
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091204
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091201
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091202
2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091203
2009-12-14 11:22:00,767 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - checking /var/log/active/cm/cdr_repository/processed
2009-12-14 11:22:00,775 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091208
2009-12-14 11:22:00,776 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091209
2009-12-14 11:22:00,776 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091210
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091211
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091212
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091213
2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091214
2009-12-14 11:22:00,778 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - matches dir 20091214
2009-12-14 11:22:00,778 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get file list under /var/log/active/cm/cdr_repository/processed/20091214
2009-12-14 11:22:00,781 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091215
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091114
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091115
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091116
2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091117
2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091118
2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091119
2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091120
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091121
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091122
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091123
2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091124
2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091125
2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091126
2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091127
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091128
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091129
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091130
2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091201
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091202
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091203
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091204
2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091205
2009-12-14 11:22:00,788 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091206
2009-12-14 11:22:00,788 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091207
2009-12-14 11:22:00,788 INFO [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - found total of 0 files
2009-12-14 11:22:00,972 DEBUG [RMI TCP Connection(6579)-172.16.4.6] rmidispatcher.TCTTaskDispatcherImpl - TCTTaskDispatcherImpl.updateJobResult(): 1258810688203
2009-12-14 11:22:01,014 DEBUG [http-8443-13] requesthandler.MainServlet - --> MainServlet::service()
2009-12-14 11:22:01,014 DEBUG [http-8443-13] requesthandler.MainServlet - From session object: MLA permission is 3
2009-12-14 11:22:01,015 DEBUG [http-8443-13] requesthandler.MainServlet - --> MainServlet::invoke()
2009-12-14 11:22:01,015 DEBUG [http-8443-13] requesthandler.MainServlet - Action ServiceabilityStatusController
2009-12-14 11:22:01,015 DEBUG [http-8443-13] controller.ServiceabilityStatusController - StatusController.execute()
2009-12-14 11:22:01,015 DEBUG [http-8443-13] controller.ServiceabilityStatusController - StatusController.execute(): cmd=result, schId=1258810688203
2009-12-14 11:22:01,016 DEBUG [http-8443-13] rmiinterface.Job - Job.updateLastCheckinTime().
2009-12-14 11:22:01,016 DEBUG [http-8443-13] requesthandler.MainServlet - <-- MainServlet::invoke()
2009-12-14 11:22:01,016 DEBUG [http-8443-13] requesthandler.MainServlet - <-- MainServlet::service()
Thank you
Subject: RE: Urgent-How to check CDR files are available in CCM before using CDRonDe
Replied by: sujit pillai on 15-12-2009 12:46:54 PM
Hi Sir,
I am waiting for your response. I have sent log on same thread
Thank you
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