This document was generated from CDN thread
Created by: Vinay Kariyappa on 17-03-2010 03:25:19 PM
Hi.
Please help me find a way to capture the path user has traversed into database for each and every call on CVP
I was thinking of setting some fixed numerical values for each element and concatenate that data on a variable and log at the end.
Please guide me with sample java code or can we use any built in elements
Thanks in Advance
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 17-03-2010 03:32:05 PM
If you know java, then you can create an EndOfCall class that executes
at the end of the caller's visit to the application.
In it, you can get the ElementHistory returned into a java object, this
has what you are looking for - the name of every element executed in the
order it was executed by the caller.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi.
> Â
> Please help me find a way to capture the path user has traversed into
> database for each and every call on CVP
> Â
> I was thinking of setting some fixed numerical values for each element
> and concatenate that data on a variable and log at the end.
> Â
> Please guide me with sample java code or can we use any built in elements
> Â
> Â
> Thanks in Advance
> Â
> Â
> Â
> Â
> Â
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2051003>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 17-03-2010 03:36:33 PM
Thanks..We are working in the same direction.
Thanks for the fast support..
Created by: Vinay Kariyappa on 17-03-2010 03:25:19 PM
Hi.
Please help me find a way to capture the path user has traversed into database for each and every call on CVP
I was thinking of setting some fixed numerical values for each element and concatenate that data on a variable and log at the end.
Please guide me with sample java code or can we use any built in elements
Thanks in Advance
Subject: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - Gener
Replied by: Janine Graves on 17-03-2010 03:32:05 PM
If you know java, then you can create an EndOfCall class that executes
at the end of the caller's visit to the application.
In it, you can get the ElementHistory returned into a java object, this
has what you are looking for - the name of every element executed in the
order it was executed by the caller.
Cisco Developer Community Forums wrote:
> Vinay Kariyappa has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi.
> Â
> Please help me find a way to capture the path user has traversed into
> database for each and every call on CVP
> Â
> I was thinking of setting some fixed numerical values for each element
> and concatenate that data on a variable and log at the end.
> Â
> Please guide me with sample java code or can we use any built in elements
> Â
> Â
> Thanks in Advance
> Â
> Â
> Â
> Â
> Â
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2051003>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Vinay Kariyappa in Customer Voice Portal (CVP) - G
Replied by: Vinay Kariyappa on 17-03-2010 03:36:33 PM
Thanks..We are working in the same direction.
Thanks for the fast support..