Created by: Mohamed Amine KETATA on 11-03-2010 09:34:11 AM Hi, We developed a VXML application that records a message for a caller. We used the Record_With_Confirm element so that the caller listens to the recorded message before confirming. We are not using ASR, and we need the confirmation of the caller using the DTMFs. How this element works? Should the caller press 1 to confirm (instead of Yes) and 2 to reset (instead of No)? Can someone help us to understand how using the confirmation? Thanks in advance.
Subject: Re: New Message from Mohamed Amine KETATA in Customer Voice Portal (CVP) - Replied by: Janine Graves on 11-03-2010 01:29:58 PM In the audio tab of the Record_with_Confirm element, if you right-click on AudioGroups, you can add a BeforeConfirm prompt and/or AfterConfirm prompt. These will be spoken to the caller in conjunction with the system automatically playing their recording. The system is waiting for the caller to press 1 to indicate 'Yes' they are confirming the recording. The element exits down the 'done' path. Or the caller can press '2' to indicate 'No' they don't like the recording. The element will allow the caller to leave another recording. Up until the number of DisconfirmCount number of times.
For example: IVR: RecordInitial: 'please leave your message and then press the star key.' <<caller leaves their message and then presses star>>
IVR: BeforeConfirm: 'Please listen to your message' IVR: << The gateway **automatically** plays the recorded message >> IVR: AfterConfirm: 'If you are satisfied, please press 1 now. To record it again, press 2.
Cisco Developer Community Forums wrote: > Mohamed Amine KETATA has created a new message in the forum "General > Discussion - All Versions": > > -------------------------------------------------------------- > Hi, > We developed a VXML application that records a message for a caller. > We used the Record_With_Confirm element so that the caller listens to > the recorded message before confirming. > We are not using ASR, and we need the confirmation of the caller using > the DTMFs. > How this element works? Should the caller press 1 to confirm (instead > of Yes) and 2 to reset (instead of No)? > Can someone help us to understand how using the confirmation? > Thanks in advance. > -- > To respond to this post, please click the following link: > > <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2031060> > > or simply reply to this email.
Subject: RE: Re: New Message from Mohamed Amine KETATA in Customer Voice Portal (CVP Replied by: Mohamed Amine KETATA on 11-03-2010 03:44:09 PM Hi Janine, That's exactly what I need. Thank you very much for your help. B.R
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