Created by: Janine Graves on 11-02-2009 05:20:53 PM Is the Call Data variable 'UUI' in Call Studio ever populated? I have a customer in class who says they use this field a lot on their Avaya system, and they're starting to integrate with Cisco CVP, so he needs to pass this information into Studio. Similarly he uses this data for screen pop - so is there a way to send UUI from a Studio app for a telephony transfer? I looked in the CVP Self Service Bootstrap vxml doc for both stand alone and comprehensive environments, and I see ani and dnis being passed into the studio app, but I DON'T see UUI. Thanks, Janine
Subject: RE: UUI in CVP Studio Replied by: Janine Graves on 11-02-2009 05:21:54 PM The field that I'm asking about is UUI
Subject: RE: UUI in CVP Studio Replied by: SYED JAFRI on 08-09-2011 09:59:40 AM Carrier has to enable UUI feature, you should emable debug ISDN q931 to verify the UUS info is reveived. Syed Jafri D+H
Subject: RE: UUI in CVP Studio Replied by: Michael Aossey on 28-10-2011 04:12:01 PM Janine, Did you ever get your answer to this? I have been working with some UUI passing via custom elements but I have not seen a way to get the UUI start parameter to load directly.
Subject: RE: Re: New Message from Michael Aossey in Customer Voice Portal (CVP) - Ge Replied by: Michael Aossey on 28-10-2011 04:31:09 PM Right now I am passing it from one stand-alone CVP server to another via ISDN trunking. I am working on a POC for a customer that wants to use CVP to Avaya. The UUI field seems to be designed to work with CVP in stand-alone mode like ANI and DNIS, since as you know ICM passes call data with _ani and _dnis. I have gone through the TCL for stand alone CVP and I do not see anyplace where it even references the variable or tries to extract UUS from GTD data of the call. Obviously i was curious about this when I started working on the POC for the Avaya.
Subject: Re: New Message from Michael Aossey in Customer Voice Portal (CVP) - Genera Replied by: Janine Graves on 28-10-2011 04:16:32 PM No, I never did get an answer. I wonder if you could assign UUI the way cisco assigns _ani and _dnis in ICM, so that it fills in the call data ani, dnis. You could try assigning _uui=<some data in ICM> -- perhaps that would end up copied into the UUI call data variable in vxml server. What are you passing UUI to or from? On 10/28/2011 4:12 PM, Cisco Developer Community Forums wrote: Michael Aossey has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Janine, Did you ever get your answer to this? I have been working with some UUI passing via custom elements but I have not seen a way to get the UUI start parameter to load directly. -- To respond to this post, please click the following link: <http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/4693624> or simply reply to this email. -- Janine Graves
Subject: RE: UUI in CVP Studio Replied by: Paul Tindall on 28-10-2011 06:31:27 PM As far as I'm aware the UUI parameter is just a redundant legacy item that unfortunately wasn't implemented. The TCL / VoiceXML bootstrap files would have to be modified to extract UUS from incoming GTD and pass it to the VoiceXML server via the URL params list. It's a bit inconvenient but the advantage of picking up UUI using a custom element is that you stay supported by not modifying any of the standard files.
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