Created by: Arun Kumar on 08-06-2011 10:36:58 AM I have main menu and have a global session timeout value of 2 mins. I am seeing that when I select an option the main menu, sometimes it works, sometimes it does not and I get the following error: A VoiceXML Session timeout occurred at element MainMenu: A session has timed out after 1 minutes. This is most likely caused by a start of call class or action element at the top of the callflow not completing before the voice browser's fetch timeout occurred. To resolve it ensure this class executes in a timely manner or run it in the background. Session timeouts may also occur under high load or if there are issues with a load balancer or voice browser. I have one class that is execute befor ethe main menu and it exits cleanly. Then when I start looping in the main menu and testing different options, it randomly gives the above error. I press 9 to repeat the main menu and it goes fine, then may be after few tries it fails again and gives above error. Not sure what is going on. Can somebody guide?
Subject: RE: VoiceXML session timeout error Replied by: Arun Kumar on 08-06-2011 10:50:58 AM If I change it to 5 mins, will it affect the time that is taken to write to logs. I had a deault time of 30 mins and it would take long time before the activity logs got refreshed. Thanks for your help
Subject: Re: New Message from Arun Kumar in Customer Voice Portal (CVP) - General Di Replied by: Janine Graves on 08-06-2011 10:57:54 AM VXML Server writes to the log immediately after it frees the license for this caller (or when the call leaves that Studio app on an App Transfer to another studio app).
If you are NOT seeing information in your activity log for 5 minutes even after the call is gone, then there's an issue with your license 'hanging' and that's not good.
The Session Timeout in the Project/Properties/General Settings - does not in any way affect the logging time.
Janine
On 6/8/2011 10:50 AM, Cisco Developer Community Forums wrote: > Arun Kumar has created a new message in the forum "General Discussion > - All Versions": > > -------------------------------------------------------------- > If I change it to 5 mins, will it affect the time that is taken to > write to logs. I had a deault time of 30 mins and it would take long > time before the activity logs got refreshed. > Thanks for your help > -- > To respond to this post, please click the following link: > > <http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/4022061> > > or simply reply to this email.
-- Janine Graves
Subject: Re: New Message from Arun Kumar in Customer Voice Portal (CVP) - General Di Replied by: Janine Graves on 08-06-2011 10:45:54 AM The Session Timeout is how long VXMLServer waits for a response from the gateway (for each collection from the caller) - if it expires, VXMLServer assumes there's an issue and frees the license.
So, if you are within a menu element and you have many retries, then probably the 2 minute timer is expiring.
I recommend you change it to at least 5 minutes.
On 6/8/2011 10:36 AM, Cisco Developer Community Forums wrote: > Arun Kumar has created a new message in the forum "General Discussion > - All Versions": > > -------------------------------------------------------------- >  > I have main menu and have a global session timeout value of 2 > mins. I am seeing that when I select an option the main menu, > sometimes it works, sometimes it does not and I get the following error: >  > A VoiceXML Session timeout occurred at element MainMenu: A session has > timed out after 1 minutes. This is most likely caused by a start of > call class or action element at the top of the callflow not completing > before the voice browser's fetch timeout occurred. To resolve it > ensure this class executes in a timely manner or run it in the > background. Session timeouts may also occur under high load or if > there are issues with a load balancer or voice browser. >  > I have one class that is execute befor ethe main menu and it exits > cleanly. Then when I start looping in the main menu and testing > different options, it randomly gives the above error. I press 9 to > repeat the main menu and it goes fine, then may be after few tries it > fails again and gives above error. Not sure what is going on. Can > somebody guide? > -- > To respond to this post, please click the following link: > > <http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/4022019> > > or simply reply to this email.
-- Janine Graves
Subject: RE: New Message from Janine Graves in Customer Voice Portal (CVP) - General Replied by: GEOFFREY THOMPSON on 08-06-2011 10:50:54 AM You normally choose either 15mins or 30mins from the GUI. I guess you edited settings.xml by hand.
Why so short?
Regards, Geoff
Subject: Re: New Message from GEOFFREY THOMPSON in Customer Voice Portal (CVP) - Gen Replied by: Janine Graves on 08-06-2011 10:55:54 AM Geoff, You don't HAVE to use the pull-down menu to set the Session Timeout. In Studio, you can enter any number you want, bypassing the pull-down options of 15, 30, 45 Janine
On 6/8/2011 10:50 AM, Cisco Developer Community Forums wrote: > GEOFFREY THOMPSON has created a new message in the forum "General > Discussion - All Versions": > > -------------------------------------------------------------- > You normally choose either 15mins or 30mins from the GUI. I guess you > edited settings.xml by hand. > > Why so short? > > Regards, > Geoff > -- > To respond to this post, please click the following link: > > <http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/4022353> > > or simply reply to this email.
-- Janine Graves
Subject: RE: New Message from Janine Graves in Customer Voice Portal (CVP) - General Replied by: GEOFFREY THOMPSON on 08-06-2011 11:06:54 AM Thanks ¿ I did not know I could type in there!
I just edit the settings.xml file by hand and call update app, if I want to solve a problem and have to crank it down.
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