This document was generated from CDN thread
Created by: David Roberts on 08-03-2010 10:49:47 PM
Does anyone know if it's possible to leverage JTAPI to mark calls (say to update the comment column) in the CDR with a specific string?
Subject: RE: Way to cause call to update CDR comment field
Replied by: Anitha V on 10-03-2010 06:06:55 AM
Hi David,
No it is not possible to modify CDR through JTAPI.
But from 8.0 onwards, we provide a UNIQUE ID associated with each party which i believe will be in CallManager CDR but no JTAPI API is there to write / modify in comment field of CDR.
Hope this helps.
Thanks and Regards,
Anitha
Subject: RE: Way to cause call to update CDR comment field
Replied by: Abhishek Malhotra on 10-03-2010 06:13:52 AM
Yes, What Anitha mentioned is correct.
JTAPI doesnt have any API which would let application update the comment field of CDRs.
Starting 8.0, we have is CiscoConnection.getUniqueID() this uniqueID is written in CallProcessing CDRs and application can write their own CDRs with this uniqueID and co-related with CallProcessing CDR using this field. HTH.
