XML Error[4]: Parse Error

[Abhishek Singh]

Hi Experts, would like to get some information on the above mentioned issue.

We have created a " Meal of the Day" (mentioned exactly like that) , in the services for the Cisco IP phones at our office.  i am a new VoIP engineer at the organization, and the old guys mentioned that it was working fine before but now shows the below  mentioned error :

XML Error[4]: Parse Error when we selec the menu of the day service.

i researched on the topic, and found that the issue might be with ldap or with invalid characters, can someone kindly mentioned a resolution for it .

call manager version : 8.0.3.2000-2

• most ip phones : 7942 phones : load file SCCP 42.9-0-3S on all the phones.

I would really appreciate if anybody can guide me on this.

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_tech_note09186a0080965bf9.shtml#s1

[Abhishek Singh]

i would reallly appreciate if somebody can guide me on this.

[Aaron Harrison]

Hi

The best thing to do is browse to the URL of the phone service from CCMAdmin. You may or may not get valid XML back (also try doing a 'view source' from the Edit menu in IE to see it if it is XML but doesn't validate...

It may be that your server is returning a generic browser-formatted error rather than an XML format.

Post up what you see.

Also, for reference, this post should have been made as a Discussion, not a Document.

Aaron

[Abhishek Singh]

would do Aaron, thanks for the response.