In this video, I'll show you how to configure a basic Auto-Attendant with CUC 11.x, this is applicable for any previous verions as the config elements are the same.
I did the video using the SIP integration, but it would work the same for a SCCP integration.
You can review the System Administration Guide if you have doubts about any of the settings, or simply use the Help -> For this page option while in CUC admin
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag.html
A few things to consider are:
1 - You cannot have more than 10 options in the caller input (0 through 9), if you need more, you'll have to spread them across 2 call handlers.
2 - You cannot capture data like credit card numbers, you would require a Contact Center solution for doing that.
3 - Make sure you adjust the config to prevent toll fraud, you can review this guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec020.html
Any questions, comment, etc. you can reach me at javalenc@cisco.com
