The Process Monitor Console (procmon) is the main interface console process. You can use procmon to query information indirectly from the Automatic Call Distributor (ACD) of your site. This ICM processes that reside on the Peripheral Gateway (PG) allow you to:
List agents, skills, services, and call data
Increase tracing on an ICM process
Query for ACD-specific information
This video shows how to use Procmon utility for PIM, CTISvr and JGW along with some usefull commands.
