Info: UCCX System version: 184.108.40.20600-41 CUCM System version: 220.127.116.11000-1 Supervisor Desktop 8.0(2) Premium Version Build 18.104.22.168
Today our DC suffered a complete power outage which ended in a unexpected power cycle of our UCCX box (and our CUCM and Unity too).
Anyway, now when we go into Supervisor Desktop, we can see all the agents, etc., can use as normal, but for some reason our graphs don't show anymore.
We have setup a graph in there - was setup as follows: Cisco Supervisor Desktop > Login > Tools > Supervisor Work Flow Administrator > Add > random_name_for_graph > Moved across the skill groups > OK > Events = Queue Statistic, Thresholds = Above, clicked 'Add' on Actions (of Threshholds) > Tree Control Action > OK > Checked 'Display Test' and selected Warning, Checked 'Change Text Color' and set to Red using 'Set Color' button > OK > Checked 'Calls Waiting' > set Lower limit to 1 > Set Upper limit to 100 > left 'Current Oldest' unchecked > OK > OK
View > Preferences > Selected Voice under Contact Service Queues > Clicked the ... next to 'Graphical displays' and then checked 'Current Oldest'.
Before the outage, there was a window 'Voice CSQs - Current Oldest' which had a graph (refreshed every 5 seconds) which showed calls in the queue.
Now, after the outage, the window is still there - but has 'No Data Available' in there.
I deleted the 'Supervisor Workflow' and recreated a new one, same issue.
Has anyone experienced this? Does anyone know what causes it? I suspect a service needs restarting, but which?
Troubleshooting and SOLUTION as follows:
Restarted the "Cisco Desktop Recording and Statistics Service" from CCX Serviceability > tested, no change. Stats and graphs were still NOT working.
I have Webex site with Hybrid calendar and call services enabled for Cloud registered Room Kit's, and when dialing a complete URI to any non webex.com or cisco.com domain the call fails. Troubleshooting it I saw the call routing into the Expressway'...
I've been doing some updates at several remote locations and somehow I broke Caller-id. We used some older 2811's as H.323 gateways as well as routers on a stick, during the process I updated the IOS from 12.4 to 15.1, increased the RAM, PVDM2, and added ...
Hi all, CUCM 11.5 I did my best to search Google, then signed up here searched and read a lot of discussions but could not find something solid that I could go on outside of creating new CSS, PT and then doing transformations and/or translations...
Hello All,I purchased the NFR 11.5 UC Packages a few months ago and I have voice lab now up/running. But the SIP Called Party Tracing doesn't display. I read that this is due to a beg. Could someone verify/assist. Is there a work0a-round. I think tha...
Dear All,I need assistance with the following issue.I set Call forwarding to my mobile number from my extension and call forwarding is working fine, but I see my extension's DID number on mobile which is causing inconvenience to identify in case of missed...