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Cisco Webex Conferencing services - Overview

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Cisco Webex cloud offers multiple conferecning services:

 

webex editions.PNG

 

a) Webex Meeting Center solution (Web/Video conferencing solution - ''a Video MCU on the cloud''- with unique interoperability)

This is the most common offering - it is a very advanced Webex and Video conferencing cloud solution with unique interoperability.  Webex Meeting Center allows webex participants (via browser or via webex applications) and also Video participants in same meeting. Video participants could be Cisco or non-Cisco endpoints, standards-based H323 or  SIP video systems and also Lync/S4B clients.

So in summary, anyone can join a Webex Meeting Center!!

It provides a rich web conferencing experience (including chat, etc,) for webex participants

and also offers advanced features like meeting recording, scheduling, personal rooms, PSTN audio options.

More details:

https://www.cisco.com/c/en/us/products/conferencing/webex-meeting-center/index.html

WebEx Meeting Center: Welcome to Meeting Center - nice video to see Webex Meeting Center features

Cisco WebEx Meeting Center Video Conferencing Data Sheet

5 reasons more companies choose WebEx meetings 

Web Conferencing: Unleash the Power of Secure Real-Time Collaboration White Paper

webexmeetingcenter.PNG

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b) Webex Training Center (Webex edition with special features for training purposes)

Cisco WebEx Training Center makes it easy to deliver highly effective, live instruction to anyone, anywhere, without sacrificing effectiveness.  Provide a dynamic, interactive learning environment and better manage audience participation.  Extend the reach of your training and e-learning initiatives without adding staff or increasing your travel budget.

Usage scenarios: Employee, partner, and customer training product rollouts; certification and IT training; distance learning.

More details: https://www.cisco.com/c/en/us/products/conferencing/webex-training-center

 

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c) Webex Event Center (Webex edition with special features for events)

Create highly engaging web events and reach more attendees, across the country and around the world.  Communicate easily and affordably with internal and external audiences. Promote events more effectively, and track results.  Rely on highly secure and scalable WebEx events from the global Cisco Collaboration Cloud.

Usage scenarios: Webinars, events and conferences, product launches, employee communications.

More details: https://www.cisco.com/c/en/us/products/conferencing/webex-event-center/index.html

 

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d) Webex Support Center (Webex edition with special features for support cases)

Cisco Webex Support Center delivers efficient, personalized customer service and IT support.

Cisco WebEx Support Center helps you decrease costs while increasing your support team's productivity.  Representatives can address questions, perform fast fixes, access remote computers, upgrade software,  and provide service to internal and external clients.

Usage scenarios: Remote employee and customer IT support, personalized customer service through the Internet

More details: https://www.cisco.com/c/en/us/products/conferencing/webex-support-center/index.html

 

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High level comparison of the above Webex centers can be found here:

https://www.cisco.com/c/en/us/products/conferencing/product_comparison.html

 

Check my community posts for more details on Cisco cloud collaboration 

-->  https://community.cisco.com/t5/collaboration-voice-and-video/looking-for-info-on-cisco-collab-solutions/ta-p/3649062

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please rate if you find this helpful


rgds

Alkiviadis

 

DISCLAIMER: this post was created in order to provide useful info to Cisco partners and customers in my area (Greece/Cyprus and Malta). For official and updated information, please consult cisco documentation, datasheets and ordering guides.

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