This course provides audience an extensive knowledge on Cisco Unified Contact Center Express and we will cover from basics. We will go through the tasks typically performed during contact center deployment and this course consist of 60% of lab content and 40% theory, which will helps audience in planning, installation, configuration, scripting, and troubleshooting Unified CCX.
This course is based on Unified Contact Center Express 9.0
Gain an understanding of Cisco Unified Contact Center Express(UCCX) product suite and all of its associated applications
Gain knowledge on Unified CCX components, servers, deployment options, and clients.
Describe how to install, integrate and configure Unified CCX with CUCM
Learn how to use script editing tool (Unified CCX editor) and how to create IVR scripts
Its not yet complete but will add remaining videos shortly.
What is mean by configured, can any one share list of Processes with details. vrupim.exe : ucce-PG9B vrupim - pim2 - [CVP_2 CONFIGURED] : 26.08:26:33vrupim.exe : ucce-PG9B vrupim - pim1 - [CVP_1 CONFIGURED] : 26.08:26:33
I'm looking to upgrade to vSphere 6.7. I want to check to see if CUCM 12.0(x) is compatible with the updated version of vSphere. Looking at the matrix compatibility link below, it does not show support for this combination. However, CUCM 11.5 and 12.5 not...
I ran into an issue were callers would receive "I'm sorry, we are currently experiencing system problems" intermittently. I traced the issue down to one agent that somehow we missed turning off the forward to voicemail option on ring no answer. The v...
Hello, our company is currently hiring for a few different positions, one more around UCCE/PCCE as well as Webex Contact Center, and one more around contact center application development. If people would like to learn more, please message me/email me thr...
Hello! Try as I might, I can't seem to find an explanation of the differences between RoomOS and CE software. Currently running an air-gapped on-premises network with multiple CODECs, and are looking to upgrade those devices. But I'm seeing that...