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MARS Contact Center Wallboard for Cisco UCCX

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MARS Contact Center Wallboard for Cisco UCCX

MARS UCCX Wallboard displays real time info of Cisco UCCX in contact centers.
Monitor your contact center functions and performance in real-time.
User defined screen layout
Drag drop views as per your choice
If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured
If primary UCCX server goes down then application connects automatically to secondary UCCX server

Configure thresholds for Total calls, Calls Abandoned, Calls Handled, Calls In Queue, Average Wait Time, Longest Wait Time, Average Talk Time, Longest Talk Time.
If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured

View CSQ (Queue) Wise SLA
Configure CSQ (Queue) Wise SLA thresholds for alarm generation
Configure thresholds for Calls In Queue, Total Calls, Calls Handled, Calls Abandoned, Average Wait Time, Longest Wait Time
If configured thresholds are reached, alarms are raised by changing the colors in the screen
The application enables you to view data of a selected single CSQ (queue) or multiple CSQs (queues)

Auto display/rotate the wallboard screens one-after-other at a configured time interval
Set thresholds for Agent States

For more details please write to pranjol.s@parsec-tech.com

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