The attached document contains a list of applications which will assist in enhancing the day to day activities in a Cisco Contact Center ... View more

Please find attached the documents illustrating the custom reports available for Cisco CUIC. Also attached is the document illustrating the custom web based reports for Cisco UCCX ( CUIC is not required for these web based reports) For more details you can write to pranjol.s@parsec-tech.com ... View more

MARS Directory & Caller Details application for Cisco IP Phones enables enterprise users to store and view phone numbers of external contacts and also view enterprise contacts location wise. Thus it enhances the power and search capability of the standard Directory Search mechanism in CISCO Call Manager. When an incoming call lands on the cisco IP phone if the CLI of the incoming call is present in the application directory database then the caller details will be displayed in the Cisco IP Phone screen and optionally on the users desktop PC Application Video :  https://www.youtube.com/watch?v=x29IXVQYKcE&feature=youtu.be Pranjol.s@parsec-tech.com www.parsec-tech.com ... View more

1)   MARS Agent Greeting for Cisco CUCM MARS Agent Greeting application enables the Cisco CUCM to automatically play a prerecorded announcement once the agent/user is connected to the customer. The announcement/Agent Greeting is audible to both the agent and the customer. The greeting helps to keep the agent sounding fresh as they do not have to repeat common introductory lines to the customer on each call.   2)   MARS Whisper Announcement to Agent for Cisco UCCX MARS Whisper Announcement to agent application for Cisco UCCX. The application provides the feature to play out a voice message (whisper), heard only by the agent, before the agent answers the incoming call. The whisper announcement can be Queue/group information played to the agent before connecting the caller to the agent. pranjol.s@parsec-tech.com www.parsec-tech.com ... View more

MARS Contact Center Wallboard for Cisco UCCX MARS UCCX Wallboard displays real time info of Cisco UCCX in contact centers. Monitor your contact center functions and performance in real-time. User defined screen layout Drag drop views as per your choice If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured If primary UCCX server goes down then application connects automatically to secondary UCCX server Configure thresholds for Total calls, Calls Abandoned, Calls Handled, Calls In Queue, Average Wait Time, Longest Wait Time, Average Talk Time, Longest Talk Time. If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured View CSQ (Queue) Wise SLA Configure CSQ (Queue) Wise SLA thresholds for alarm generation Configure thresholds for Calls In Queue, Total Calls, Calls Handled, Calls Abandoned, Average Wait Time, Longest Wait Time If configured thresholds are reached, alarms are raised by changing the colors in the screen The application enables you to view data of a selected single CSQ (queue) or multiple CSQs (queues) Auto display/rotate the wallboard screens one-after-other at a configured time interval Set thresholds for Agent States For more details please write to pranjol.s@parsec-tech.com ... View more