This document helps in troubleshooting the BLF appearance issues in Cisco Unified Attendant Console. This is appplicable to CUBAC, CUDAC, and CUEAC 188.8.131.52
Verify Data Execution Prevention (DEP) is set to disabled for Essential Windows Programs on the CUxAC Server. This applies to Windows 2003 and Windows 2008.
Verify User Account Control is disabled on the CUxAC Server (Windows 2008 only)
Make note of any firewalls between the servers and the client PC. If there are firewalls on the client PC or the server, make sure they are not configured to block any of the necessary ports.
CUxAC is not supported on VMWare at this time.
Verify the NIC binding order on the CUxAC server is correct and that the NIC with the IP Address CUxAC is configured with is listed first.
Perform these steps to verify the directory configuration in th CUCM.
Next, you need to verify the directory configuration on CUxAC. Perform these steps:
Verify the end user specified in CUxAC is associated with the super users group and that it has the following roles assigned:
Confirm the CUxAC End User can authenticate using the CCMUser page ( where x.x.x.x is the IP address of the CUCM). This validates whether the password in CUCM or AD is correct.
Go to Windows Start > Settings > Control Panel > Phone and Modem Options. On the Advanced tab, select the installed Cisco TSP. Click Configure and then select the User tab. Verify the user configuration in the Cisco TSP is populated with this user.
Perform these steps for Device and Employee End User Configuration:
Verify the “Allow Control of Device from CTI checkbox is checked.
Check the database access by performing these steps:
From the Attendant Console Operator PC, collect: