The Unified CCX Troubleshooting Wiki provides the following benefits:
Provides a list of the most common issues encountered by users while installing or configuring Unified CCX
It is publicly visible at the Cisco DocWiki site.
It is intended for Cisco employees and Cisco customers.
Registered users of Cisco.com can add their own troubleshooting tips, suggestions, comments, and other related information.
Do check these sites often--we are in the process of adding troubleshooting tips for all Contact Center products!
Cisco DocWiki is based on MediaWiki - the same wiki markup language used on the Wikipedia site. For new content, do use the format that has already been established. More information on MediaWiki is located at the following URL:
I have a supervisor that is unable to see herself in UCCX Administration to assign herself skills. She also can not see another resource that is assigned a supervisor role to assign him skills. She asked the Primary Supervisor of the Team with the CSQ to ...
I am using Cisco Unified CM AdministrationSystem version: 220.127.116.1100-11Cisco Unity Connection AdministrationVersion 18.104.22.16800-11I want to set up the helpdesk phone to go to a recorded message that instructs users on putting in a t...
I have two clusters using ILS GDPR and call routing is working great. I can see directory uris being synced. However, I would like jabber users in each cluster to be able to search for users in the other without using LDAP. Currently jabber user...
Hi Community,I am troubleshooting one issue with search function for jabber running UDS Directory. If start typing last name of the user it works everytime and the match is correct. If I start typing number of the user it doesnt work at all. I have t...