05-28-2010 01:31 PM
Hello Community, we have just launched the CSC Expert Vlogs beta program. The intent is to have experts from Cisco provide their perspectives about the community and share their technical knowledge in video blog format. We plan on releasing video blogs on a periodic basis. We would like to get your feedback and thoughts about the topics you would like to see and the way in which the videos are presented at https://supportforums.cisco.com/community/netpro/ask-the-expert/vlogs. Thank you for your time in providing this feedback.
CSC Team
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05-29-2010 09:01 AM
Hi Monica/CSC Team,
I must say that this looks like a fantastic idea
The use of Vlogs will truly put the "Human" in the Human Network
so to speak. I think that the one of the key concepts that is paramount
to this initiative being a success is that contributors/Vloggers be free to
comment honestly on all levels. This must not be a Cisco "Marketing"
community endeavor but a true "Support" community endeavor. The need
for straight talk about products, bugs, issues, likes, dislikes, problems,
design, work-arounds, common mistakes, successes and failures must
be freely disseminated. This is a great opportunity to open up a frank discussion
on all things "Cisco", but it will fail if it is used as simply another marketing
tool rather than an honest "insider" look at supporting Cisco products. The fact
that great Engineers like Joe and Carlos are willing to participate and share
their time trying to help the community is wonderful!!! Please don't handcuff them
by making them "spin" the corporate line, let them loose without borders and the
CSC Expert Vlogs program will become an incredibly valuable addition to our
CSC community
Cheers!
And thanks for continuing to make the CSC better and better all the time!
Rob
06-04-2010 05:37 AM
Hi Monica,
This is great news for sure!
To be able to get "first-hand" information, tips and thoughts
and "straight talk" from Cisco knowledge experts will be an invaluable addition
to the CSC. As I said in my first post, it is so good to see
the Community getting better and better all the time
The fact that the CSC Team is always looking at ways to improve
the Community means a great deal to those of us who participate
here! Keep up the good work!
Cheers!
Rob
Please support CSC Helps Haiti
05-29-2010 09:01 AM
Hi Monica/CSC Team,
I must say that this looks like a fantastic idea
The use of Vlogs will truly put the "Human" in the Human Network
so to speak. I think that the one of the key concepts that is paramount
to this initiative being a success is that contributors/Vloggers be free to
comment honestly on all levels. This must not be a Cisco "Marketing"
community endeavor but a true "Support" community endeavor. The need
for straight talk about products, bugs, issues, likes, dislikes, problems,
design, work-arounds, common mistakes, successes and failures must
be freely disseminated. This is a great opportunity to open up a frank discussion
on all things "Cisco", but it will fail if it is used as simply another marketing
tool rather than an honest "insider" look at supporting Cisco products. The fact
that great Engineers like Joe and Carlos are willing to participate and share
their time trying to help the community is wonderful!!! Please don't handcuff them
by making them "spin" the corporate line, let them loose without borders and the
CSC Expert Vlogs program will become an incredibly valuable addition to our
CSC community
Cheers!
And thanks for continuing to make the CSC better and better all the time!
Rob
06-02-2010 12:11 PM
Rob,
Thank you for your thoughtful comment about the CSC Expert Vlogs Program. What you've just mentioned is the very intend of this progra; that is, to be support focused. I agree with you on all that you said. We are very excited to allow Cisco experts discuss in a free way things that can help this community with their troubleshooting and configuration questions about Cisco products and technologies, as well as talk about what is in their minds, all in a more "human" way.
Thank you for taking the time to reply.
Kind Regards,
Monica Lluis
CSC Community Mgr.
CCIE
06-04-2010 05:37 AM
Hi Monica,
This is great news for sure!
To be able to get "first-hand" information, tips and thoughts
and "straight talk" from Cisco knowledge experts will be an invaluable addition
to the CSC. As I said in my first post, it is so good to see
the Community getting better and better all the time
The fact that the CSC Team is always looking at ways to improve
the Community means a great deal to those of us who participate
here! Keep up the good work!
Cheers!
Rob
Please support CSC Helps Haiti
06-04-2010 07:33 AM
Rob,
Thanks again for your comments. It is great to have members like you in this community. We'll do our best effort to provide value within this program. If you have any suggestions on topics that our experts can vlog about, they are welcome.
Kindest Regards,
Monica
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