Today all of my agents are reporting that thier Agent Real Time Displays are not updating with phone calls. I have been all over the server cannot figure out why this is happening.
Has anyone had this happen before or know where to look?
I am running
8.0.2.11004-12 with HA.
Also I have just recently upgraded a few months ago from the windows version of IPCC. Sometimes when there woould be issues I would find that the server had failed over. Where do I go now in 8 to find out if the server failed over and how do I force it to fail back to the primary node?
Thanks