Agent Real Time Display Show <N/A>

[jsmcniel88]

Today all of my agents are reporting that thier Agent Real Time Displays are not updating with phone calls. I have been all over the server cannot figure out why this is happening.

Has anyone had this happen before or know where to look?

I am running

8.0.2.11004-12 with HA.

Also I have just recently upgraded a few months ago from the windows version of IPCC. Sometimes when there woould be issues I would find that the server had failed over. Where do I go now in 8 to find out if the server failed over and how do I force it to fail back to the primary node?

Thanks

[Ryan LaFountain]

Is it all agents or only one/some?

What does CSD show? Can you post a screenshot of the CSD main screen for a team?

Also, please post the traces from Desktop Recording and Statistics Server.