Agent Status in IPCC Express DB

[f.mottier]

Hi,

We have got a customer which would like to know, if its possible to query the IPCC Database and get the status of an agent:

- logged in/out, Ready/Not Ready

Is this possible ?

Thanks for your help,

Frédéric Mottier

Systems Engineer

Swisscom

[yogeswar]

Hi,

Editor offers "Get Reporting statistics" step, which can be used to pull out the real time data. You can use this step to determine the agent state and store the same in the database.

Its usage is as follows

Step : Get Reporting Statistic

Set the properties as follows

1.Contact : Triggering Contact

2. Report Object : Resource ICD

3. Field : State

4. Row Identifier : String variable that holds the value of ResourceID

5. Statistic Variable : String variable that holds the value of the agent state.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

Also have a look into Cisco CRA Database Schema

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/schema/index.htm

Regards

Yogi