Hi Jose,By default, recorded files are stored in the following location in RASCAL Server(Recording and statistics). C:\Program Files\Cisco\Desktop_Config\AudioFiles Refer the Service Information guide to change the location of recorded filehttp://www...

Hi,Refer the following Historical Reporting linksUnderstanding HR http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/hist_rep/index.htm Cisco CRA HR User Guide http://www.cisco.com/univercd/cc/td/doc/product/voic...

Hi,When a call contact is presented to CRS, CRS assigns it a Session. By default, a Session has 5 custom variables that can be used to store data in the form of strings. At call completion, these values are written to the contactcalldetail table reco...