05-25-2006 01:06 PM - edited 03-13-2019 11:49 PM
Is there any way for an agent to see how many calls are in queue and how many agents are logged in?
I am running IPCC Express Standard 4.0.3.
05-25-2006 03:25 PM
The number of calls in queue is available from the Skills Statistics Report within the Cisco Agent Desktop.
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