is there a function in the script to make it recognise internal and external numbers, basically any call from the 3XXX range I want it to go into a high priority queue than a call from any other number rangethanks
Hi, I'm not sure why my RTSfV window won't show up now. I've reinstalled the CTSD 6.0 as well as the necessary SRs and still got the same problem. Thanks for the reply!
We have a requirement to optionally transfer a call to VoiceMail after callers have been waiting in queue for a number of minutes (i.e. "Press '0' to leave a message now, or please continue to hold". The attached script appears to work, but does the ...
What would be the best way to generate an audible notification like ringing a phone when a caller is placed in a queue and maybe repeat that notification if so many minutes has passed and nobody has taken the call?I thought to use "Place a Call" in t...
Hello.Would someone please direct me to the API for interrogating IPCC Express 3.5 real-time data? I need to get calls-in-queue and agents-logged-in for a couple of specified CSQs.Thanks.David
Hi all,I need to upgrade a CRS 3.5 with a cold-standby server to the new 4.0 with High Availability.Using the SASU maintenance, I received the 4.0 upgrade package but I found only 3 CDs and there isn't the SQL2000 CD needed to enable the HA.Do you kn...
My customer need to know how many CAD are active at the same time, to check the occurrence of new CAD license or not.How can I check how many CAD are active at maximum during last days ?
Hi, we are using french agent name that contain character like "é" and "ç". Those character are not display correctly in the CAD and CSD. How can I fit it ?Thanks ! I'm using IPCX4.03.
HINewbie question on IPCC Express 4.0 - If agent is talking on primary line and in "ready" state, then a call comes into the queue while he is the only agent logged in, his ipcc line rings once and goes away.Is this normal?Thx
I hav 2 CCM with a free 5 seat bundle...can i hav one call center with 3 scale sets i.e. one queue with 3 agents,one queue with 8 agents and another with 6 agents,or how can i deploy this at very low costI want to have voice recording on 10 extension...
Can anybody tell me how can I log in to Web view, other words - what exactly the URL for web view is, login and password to log in to it...Thanks advanceAlexP.S I installed third party tools, such as EAserver and so on...
Is it possible to have the 2 script editors on the same PC? When 3.5 is already installed and I attempt to install 4.0 it detects the previous installation. Chris
Has anyone written a script that expects input from the user while it performs other tasks? This seems pretty simple, but no obvious built in function comes to mind.
I am trying to get the script to rewrite a value in an xml file based on the value of a variable.so if a user presses 1 in sets the variable to "Holiday" then it should change the value in the xml file to "holiday", currently the script just clears t...
