CAD agent wrap up time Settings!!

[adipkottari]

Hello,

Here is the requirement I have with one of our customer. 

UCCE version :7.5.1

CAD Version: 7.6.1

requesting to have the agents be placed in a 5 seconds wrap state after each call and after the 5 seconds auto pushed into a ready state. however, if they need more time they can select the WNR button (before the call ends) and extend that time to 1 minutes. After 1 minutes the system would auto place them in a ready state. Can this be done? 

[Rolando Valenzuela]

You can set the 5 seconds you need really easy in the UCCX site (Click here), to configure the WNR button, I think you can do it from the Desktop Administrator.

Rolando Valenzuela.
 

[adipkottari]

Thanks Rolando,

But, if agent need more time they can select the WNR button (before the call ends) and extend that time to 1 minutes. After 1 minutes the system would auto place them in a ready state. Can this be done?