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 For microapps I simply use ip host mediaserver = CVP1 IP and ip host mediaserver-backup = CVP2 IP and set media_server var = "mediaserver" and RunExtScript failsover and sue the backup mediaserver in case of an issue.But for CVP Studio Projects, I s...

How Can i use the UCCX DB values in Script? For instance, i would like to access the UCCX Informix Db table (AgentStateDetail) values from the script? Is it possible?My aim is to get the logged in agent values for period of time from the DB and use i...

Does Cisco have a roadmap for support of MS Exchange 2013 across  UCCx 9.x and related collaboration products.Specifically when can we expect support / compatibility for UCCx 9.x email queueing?Social minor 9.x support?IM/Presence 9. x support?Unity ...

Hi Abhiram,Can we disable the Secure http for UCCX finesse. If not, Can we have the steps to resolve certificate errors, since the agents are unable to login finesse desktop.Also please do let us know that does UCCX finesse support Agent Login ID as ...

Hello!Not sure how should be the best approach for my scenario, I tried to look for it on google but it seems I'm not making the correct question. What I need:From a UCCX script I need to capture Calling ID and Customer Service Queue with the purpose...

Where in uccx can I create the cad default window size to be same size as ucce agent desktop when installing on computers?

Hello, I know in UCCE version 8 there is a tool called monitor to trace where a call goes thru the script.  Where and how  in UCCX version 8 can I monitor real time calls going thru the script?

Hi guys, Hope you can help me. I'm running a UCCE platform in version 7.5(9) and I'm having problems with the PG (TCP connection to VRU has been broken) which is located at the remote site. PIM dumplog at the PG side log shows: 10:19:00:707 pg3A-pi...

Hello,Here is the requirement I have with one of our customer. UCCE version :7.5.1CAD Version: 7.6.1requesting to have the agents be placed in a 5 seconds wrap state after each call and after the 5 seconds auto pushed into a ready state. however, if ...

Ref:  ICM 8.5 with Avaya Aura CM 6.3 and AES 6.3We have been told by Cisco that we should not have more than 3000 agents+CTI on our current PG pair.  Since we project we will exceed 3000 agents before the end of the year, we are planning to add anoth...