Call Detail Record Retention configuration.

[r.boloor.rao]

We are running ICM 7.5 and  in my HDS and AWDB  i have the call records only for current day. Previous days data is purged. Where should I change this configuration to retain the data for longer duration. ?

I checked the registry key at computer\Hkey-Local-Machine\Software\Cisco Systems, Inc.\ICM\InstanceName\Distributor\Realtime Distributor\CurrentVersion\Purge\Reain\CallDetail\ . EveryKey under this is set to Days REG_DWORD (ox00000447(1095).

[Gergely Szabo]

Hi,
use the icmdba tool to expand the HDS database - I recommend to create 2-3 GB chunks.
G.


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[r.boloor.rao]

I have the enough DB space; issue is its purging all the old data even though I have space.