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- About r.boloor.rao
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10-31-2007
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Created by
r.boloor.rao
in Contact Center
in Contact Center
03-13-2020
12:25 AM
03-13-2020
12:25 AM
Thanks, that might be possible. I am not sure If I can integrate Jtapi Library with CCX scripts and call those function. For now playing with the Calling Number transformation seems the easiest way out. Thanks for your help. R Rao
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Created by
r.boloor.rao
in Contact Center
in Contact Center
03-12-2020
09:30 AM
03-12-2020
09:30 AM
I came till there. But then I was wondering if there is any way to set calling Number (modified) when call goes to Agent. I was exploring Set Call Contact Info ; but could not figure out how to achieve this. ( I could do this in ICM/CCE). In this usecase we need to modify only when call comes from few numbers. Thanks, R Rao
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Created by
r.boloor.rao
in Contact Center
in Contact Center
03-12-2020
05:13 AM
03-12-2020
05:13 AM
Hi , I need to change the calling number when the call goes to Agent/External number. How to change the calling # in UCCX script ? Thanks in Advance. R Rao.
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Created by
r.boloor.rao
in Management
in Management
10-17-2017
11:34 AM
10-17-2017
11:34 AM
which version of the cucm you are using ?. I was getting this error ( was using java client) when my URL was not correctly configured. ( https:// <cucmIp>:8443/axl/ ) I was missing the "/" at the end of URL. -Raghu Rao
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Created by
r.boloor.rao
in Contact Center
in Contact Center
05-03-2017
10:07 PM
05-03-2017
10:07 PM
Janine Thank you very much. Its resolved now. I did two changes. 1. I changed the encoding to UTF-8 on the project, 2. The config file is like a properties file. I code was using load(FileInputStream) to load the properties. Here I could not set any encoding. Changed it to load(Reader) method. While constructing reader you can mention the encoding to be used. InputStreamReader reader = new InputStreamReader( Fileinputstream,"UTF-8"). This trick worked... Again your suggestions gave me another angle to look into the issue. --Regards, Raghu
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Created by
r.boloor.rao
in Contact Center
in Contact Center
05-03-2017
09:57 AM
05-03-2017
09:57 AM
I remember I saw that config on the gateway. I will double check . But if that was not there it would not have played properly when I pasted the text. I was trying to read the same config file outside call studio on my eclipse. When I run the java file it was printing ????????. Then,I had to change the workspace settings ( Window -> Preferences -> General -> Workspace : Text file encoding) changed to UTF-8 from cp1512) to render it properly. Can we code call studio in UTF-8 ??
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Created by
r.boloor.rao
in Contact Center
in Contact Center
05-03-2017
08:37 AM
05-03-2017
08:37 AM
I have tried that (adding Aplicaation modifier and setting the doc Language) . I can see that from nuance log files that lang parameter is sent properly. But in the log file is text sent is totally garbled.. ( one thing is , I remember , I set as es-mx rather than es-MX, not sure if that makes any difference, I will try that tomorrow) My config file is encoded in "UTF-8". which is also reflected in Nuance logs. But stil it does not work. Would like try other things....
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Created by
r.boloor.rao
in Contact Center
in Contact Center
05-03-2017
07:07 AM
05-03-2017
07:07 AM
I am in a weird situation, where we are developing CVP application for 3 languages. English /Spanish /Cantonese. The application I am working was developed long ago and I have to add few prompts in Spanish/Cantonese. The application flow is something like this. 1. Start. 2. Read the config file containing the prompts ( This contains English/Spanish and Cantonese). 3. Save the prompts (texts) as session variables. and these are being used as substitutions in the Audio element. 4. This prompts is played using Nuance TTS (vocalizer). ... ... The application compiles fine. But Spanish and Cantonese prompts are not pronounced correctly. But if I copy the text in Audio element it renders properly. While I am reading the file (in a java class) I use (UTF-8) as encoding. But still Spanish and Cantonese prompts are not properly rendered when I have the text in config file and read into session variable. I am assuming when I read the international locale into session variables they are not correctly interpreted. Is there any mechanism to achieve this ??. ( we still use Call studio 9.X) Thanks, Raghu
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Created by
r.boloor.rao
in Contact Center
in Contact Center
02-28-2017
08:39 AM
02-28-2017
08:39 AM
Hi I have to change the application modifier element based on the language user has selected. For example there are several texts for TTS for different language. Based on the language selected by the user ,I want to change the xml:lang parameter. Now I am using multiple Application Modifier element but want to know how can I do that using an Action element ?. How to get the current lang set in the application and change it dynamically ?( I mean programmatically). help / hint on this much appreciated. Thanks in Advance. Raghu
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Labels:
Created by
r.boloor.rao
in Contact Center
in Contact Center
02-09-2017
04:14 AM
02-09-2017
04:14 AM
Call Server logs should indicate the error.(Media file fetch error or something like that) Sometimes if you are using multiple Media server ( for hosting wav files). Ensure that .wav file names are consistent on all the servers and on ICM configuration.(case sensitive).
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11-08-2016
07:15 PM
This does not work as expected. This prioritizes calls with in a Q ; There is no relationship between Queue and Agents Preference over Queue.
We were looking for something ,. for example a Agent can speak English and Spanish. And Agent should have Spanish as primary skill, and should not get any English calls if there are spanish calls in Queue.
Both English and spanish call flows are implemented in different independent ICM script..
... View more
11-02-2016
04:05 AM
These calls are handled via different scripts, independently.
script1 : Calls are queued to Skill 1 (call comes in via TFN1)
script2: calls are queued to skill2. (Call comes in via TFN2)
Found another interesting thread which asks similar question.(https://supportforums.cisco.com/discussion/9802366/ipcc-ent-60-intra-agent-skill-group-priority )
Challenge here is higher priority calls (skill2) are only few in number compared to the Skill1 . and Only small subset of agents can handle such calls. If I increase the priority of skill2 then , until all calls are answered in the skill, other calls would be waiting even though the agents(who have skill1) are ready?.
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Created by
r.boloor.rao
in Contact Center
in Contact Center
10-17-2016
03:35 AM
10-17-2016
03:35 AM
Hi , I want to send notification to multiple email addresses from Call studio Application. I want to read the config file for email addresses ( I do that in Call start class). How do I create session data of type ResultSetList as required by the element configuration ??. Any hint on this much appreciated. Thanks,
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Labels:
10-04-2016
03:15 AM
I wanted to get the Queue status ( for example Current Calls in Certain PQ) from another application. Is there any API UCCE exposes to get the real-time status of PQ ?.
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- Tags:
- UCCE CUIC
Labels:
09-28-2016
02:38 AM
Is it possible to develop scripts in Call studio 10.5 and deploy it on CVP running 9.0.1 ??. Any suggestions ??
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Labels:
Created by
r.boloor.rao
in Contact Center
03-13-2020
03-13-2020
Thanks, that might be possible. I am not sure If I can integrate Jtapi
Library with CCX scripts and ...
Created by
r.boloor.rao
in Contact Center
03-12-2020
03-12-2020
I came till there. But then I was wondering if there is any way to set
calling Number (modified) whe...
Created by
r.boloor.rao
in Contact Center
03-12-2020
03-12-2020
Hi ,I need to change the calling number when the call goes to
Agent/External number. How to change t...
10-17-2017
which version of the cucm you are using ?. I was getting this error (
was using java client) when my...
Created by
r.boloor.rao
in Contact Center
05-03-2017
05-03-2017
Janine Thank you very much. Its resolved now. I did two changes.1. I
changed the encoding to UTF-8 o...
Created by
r.boloor.rao
in Contact Center
05-03-2017
05-03-2017
I remember I saw that config on the gateway. I will double check . But
if that was not there it woul...
Created by
r.boloor.rao
in Contact Center
05-03-2017
05-03-2017
I have tried that (adding Aplicaation modifier and setting the doc
Language) . I can see that from n...
Created by
r.boloor.rao
in Contact Center
05-03-2017
05-03-2017
I am in a weird situation, where we are developing CVP application for 3
languages. English /Spanish...
Created by
r.boloor.rao
in Contact Center
02-28-2017
02-28-2017
Hi I have to change the application modifier element based on the
language user has selected. For ex...
Created by
r.boloor.rao
in Contact Center
02-09-2017
02-09-2017
Call Server logs should indicate the error.(Media file fetch error or
something like that) Sometimes...
11-08-2016
This does not work as expected. This prioritizes calls with in a Q ;
There is no relationship betwee...
11-02-2016
These calls are handled via different scripts, independently. script1 :
Calls are queued to Skill 1 ...
10-17-2016
Hi , I want to send notification to multiple email addresses from Call
studio Application. I want to...
10-04-2016
I wanted to get the Queue status ( for example Current Calls in Certain
PQ) from another application...
Public Statistics
| Date Registered | 10-31-2007 03:10 AM |
| Date Last Visited | 03-13-2020 02:22 AM |
| Total Messages Posted | 75 |
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