Hi ,I need to change the calling number when the call goes to Agent/External number. How to change the calling # in UCCX script ? Thanks in Advance.R Rao.
I am in a weird situation, where we are developing CVP application for 3 languages. English /Spanish /Cantonese. The application I am working was developed long ago and I have to add few prompts in Spanish/Cantonese. The application flow is something...
Hi I have to change the application modifier element based on the language user has selected. For example there are several texts for TTS for different language. Based on the language selected by the user ,I want to change the xml:lang parameter. Now...
Hi , I want to send notification to multiple email addresses from Call studio Application. I want to read the config file for email addresses ( I do that in Call start class). How do I create session data of type ResultSetList as required by the elem...
I wanted to get the Queue status ( for example Current Calls in Certain PQ) from another application. Is there any API UCCE exposes to get the real-time status of PQ ?.
Thanks, that might be possible. I am not sure If I can integrate Jtapi Library with CCX scripts and call those function. For now playing with the Calling Number transformation seems the easiest way out. Thanks for your help. R Rao
I came till there. But then I was wondering if there is any way to set calling Number (modified) when call goes to Agent. I was exploring Set Call Contact Info ; but could not figure out how to achieve this. ( I could do this in ICM/CCE). In this us...
which version of the cucm you are using ?. I was getting this error ( was using java client) when my URL was not correctly configured. ( https://<cucmIp>:8443/axl/ ) I was missing the "/" at the end of URL.-Raghu Rao
Janine Thank you very much. Its resolved now. I did two changes.1. I changed the encoding to UTF-8 on the project,2. The config file is like a properties file. I code was using load(FileInputStream) to load the properties. Here I could not set any en...
I remember I saw that config on the gateway. I will double check . But if that was not there it would not have played properly when I pasted the text. I was trying to read the same config file outside call studio on my eclipse. When I run the java fi...
