CallBack-Ring no answer

[OEmam2]

my current situation is after ring no answer agent state become ready 

i need to do script in select resources after ring no answer it never direct to next available agent but goes to call back menu 

other question 

i need call back menu to same calling ANI not offer enter call back number 

[Elliot Dierksen]

I am not 100% sure what you are asking, but I'll give it a try. First, do the agent extensions have any no answer treatment on them that could forward the call elsewhere? They should not. Also make sure that the agent extension has a max calls of 2 and a busy trigger of 1. If there are multiple agents, the default for the select resource would be to move to the available resource or go back to queue. That makes me think that something is configured in CUCM that is forwarding the call elsewhere.